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Business Profile

Storage Units

Payless Mini Storage

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Storage Units.

Complaints

This profile includes complaints for Payless Mini Storage's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Payless Mini Storage has 4 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    • Payless Mini Storage

      11107 Kern Canyon Rd Bakersfield, CA 93306-8338

    • Payless Mini Storage

      10202 Rosedale Hwy Bakersfield, CA 93312-2608

    • Payless Mini Storage

      200 S Real Rd Bakersfield, CA 93309-2140

    • Payless Mini Storage

      3601 Auburn St Bakersfield, CA 93306-2767

    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint type

    • Initial Complaint

      Date:08/07/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 6/29/24 we paid $160.00 space rent for RV Trailer Space #***-400 for the month of ************* (cost of space is $80.00 per month). Rental fee is due on the 5th of each month. On August 5th, I notified the management of Payless Mini Storage that we no longer needed the space and would like to be refunded the remaining $80.00 on my account. They refused to refund it stating that the owner does not allow refunds. I advised them I was not told that when I paid the advance payments and should have been told that information. I asked to speak with the owner and they said he is not available. The following day, August 6th, I received a phone call from the ****************** by a person by the name of ****** and she simply stated the same thing, that they could not refund the money. Once again I asked to speak to the owner, which I was denied stating he was not available. It is completely unethical for them to keep my $80 for space not used. I would appreciate your assistance in helping me get this refunded.

    Payless Mini Storage is NOT a BBB Accredited Business.

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