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Business Profile

Storage Units

SecurCare Self Storage

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:12/31/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My unit continuously gets broken into I pulled my stuff out to get another unit that can't afford it they need to give me my money back for the 3 months that I've been there for I can get another storage unit that's more secure because that place is not secure it's an inside job they continue to get broken into by people that are f****** employed there cuz they have no right to bust into my f****** storage in it without me knowing about it and without them having a chauffeur the storage unit cut my latch off my s*** was gone the next day they put the same latch back on it to get broke into the next day they left my unit open all day for everyone to go through my s*** while they were gone at lunch they never secured my unit until the following day this is stuff I cannot replace it was my dead dad stuff irreplaceable but at least they can do is refund me my money back so I can get another unit there's other stuff going on at that place but I'm not the one to say anything I was just trying to keep my s*** safe and secure but there's nothing secure about that place the place needs to be shut down this is continuously happening because it's an inside job they don't do nothing but just replace the latch they don't upgrade the latch they don't fix the problem they don't have no cameras they're not doing nothing about it they will not contact the police and the second my stuff gets broken to the managers up and gone so a flop manager comes in to deal with it I guess this place needs to be shut down cuz there's nothing secure about that place it is a fraud it continuously happens and then not do nothing about it I just wanted to refund my money so I can go get another unit that's taken care of instead of a bunch of lying a** people that are still in my s*** and cutting my lock off just cuz they think they can do that

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