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Business Profile

Tenant Screening

Kern Tenant Screening and Kern Court Services
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BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:11/21/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I paid Kern Court Services to issue paperwork for evictions in June 2022. One was a squatter the other just doesnt pay rent. Shortly after, I paid for his services to evict another not paying tenant. He served the initial paperwork on these people and has not submitted paperwork to the courts and does not/ will not return my calls. That's $2400.00 I have paid for his services. Courthouse confirms no paperwork has been submitted to them ( as of 11/18/2022).

    Business Response

    Date: 02/10/2023

    We have been very busy since the Covid restrictions have been lifted. We have completed 1 of the 3 cases for the *****. We have filed for the Writ of Possession on one case and have filed for a court date which will be at the end of February the next step for both case s will be the lockout from the Sheriff.

    .  

    Customer Answer

    Date: 02/14/2023

     I am rejecting this response because:
    I filed these eviction cases in June of 2022.  The one that was "completed" was because I talked to my tenant and have them staying in the unit with higher rent.  I was advised this afternoon for another Tenant that we were supposed to have a mediation on the 8th of February and neither of us were notified.  If this is false I wouldn't know as Ken from Kern Court Services is not very communicative.  I really hoped to find a company I could work with on future evictions and this will not be the one.  Yes, there is an eviction hearing on 2/28/23 but the other case a "squatter" was totally goofed up.  An easy removal of someone from my property has this person still in the unit terrorizing neighbors that are threatening their landlord to move out.  What a fiasco.  

    Business Response

    Date: 04/21/2023

    All the cases that she gave us have been completed and the last one 2820 16th street back house is with the Sheriff.

Kern Tenant Screening and Kern Court Services is BBB Accredited.

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