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Business Profile

Towing Company

Lewis Towing

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Towing Company.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:04/16/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On March 25th at around 8:15 AM, tow express (contracted by Lewis Towing Two), arrived to my residence to pick up a vehicle to tow it to *************. The car at this time had no damages and did not have any damages when it left my residence. When the tow truck arrived to ********, he seemed to have a difficult time getting the vehicle off the tow truck. Once the car was finally off the tow, **** dealership noted damages done to the vehicle, to the bottom of the carbon fiber lip and rear lip bumper diffuser. Lewis towing stated there were no damages done to the vehicle when they offloaded but they have failed to provide me with the adequate photos showing the areas of damage done to the undercarriage and wrap/paint. The tow truck driver stated he had taken many of these types of vehicles before and promised a safe and uneventful delivery. Since notifying the tow company, as well as the dealership which received the vehicle, the tow company has stated they are not at fault and there were no damages done on their behalf. **** dealership has provided proof via photos and videos of the damages that occurred.

Lewis Towing is NOT a BBB Accredited Business.

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