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Business Profile

Tutoring

Kumon Math and Reading Center

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:07/05/2023

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    i put my kids for tutoring on Jun 1/23. he said $800 for first month for two kids to enroll and $150 for one kid every month. And he charged me $860 he already charged extra when i checked my account then i found out. it was for two days a week. only for 20 min.my kids went there only for 4 days a two weeks .I don't like there service he told me to give them iPad I don't wants to and he start from basis math like 2+5 I told him they knows already + - and multiple. but he his just giving them plus and I don't want waste time I said refund my money he said no he cant then I complain to consumer court he refund only $ 350. I want my money back please help me.

    Business Response

    Date: 08/08/2023

    Good morning,
    My name is *************************, and I am a certified instructor and have been helping students for the last 18 years in Bakersfield. 
    Today, Kumon is in fifty countries and regions, with more than four million students enrolled in over ****** Kumon Centers. 
    When parents enroll students in this program, students start at the level that they can finish work with ease.
    This was explained to the parents. 
    At my center, I charge 13th-month tuition in advance to show the parent that education needs time and practice
    and initial payment is non-refundable. This was also explained to parents.
    Doing this over a long period of time, this is a new experience for me.
    I think they do not follow English very well and started the program without paying attention to the information provided to them.
    I gave the 13th month tuition back to the parents and they have deposited that check.
    Thanks for understanding. 
    Sincerely,
    *************************

    This family did kumon for two day

    Customer Answer

    Date: 08/16/2023

     I am rejecting this response because:

    That's not my fault he should told me about not refund, he lied I don't understand English he talks with us in Hindi. I understand three languages Punjabi, Hindi and English. 

     

Kumon Math and Reading Center is NOT a BBB Accredited Business.

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