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Business Profile

Unclaimed Funds Retrieval Services

Joseph Richards & Associates
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:09/18/2023

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This company has accessed the ******************* ********************* In doing so they have targeted individuals with money due to them. They are sending letters stating that they, the company, ************************** and Associates has access to that unclaimed money. If I, myself will fill out the paperwork enclosed, they'll send my money. These forms ask for personal information which includes driver's license and social security number. The format is unprofessional. The paper is a cheap two sided YELLOW sheet. This cheap looking reproduction states, (at the top)Claim for Abandoned Property. The ********** comp controllers hold the property.It is NOT possible for *****, Richards and Assocs to also be HOLDING the property! They have no right to access someone else's property! Without that person's permission, they are phfishing!. They're suggesting that I have given them permission to access my unclaimed property on my behalf! I have NOT! THIS is an attempt to get my personal information and money owed to me. I'm not paying anyone a fee for something they have no right to! Unethical, and slimy! Trying to get over on people who don't know any better is attempted fraud! The letter is misleading and suggests that, *****, *******'s, and ****** is holding the property. THEY do not have ANYONE'S PROPERTY but, are trying to get it! They are mimicking what ********** requires from everyone to make a claim. They CAN get what ever is due if YOU provide enough information. BUT, you will never-ever see your money!

    Business Response

    Date: 09/19/2023

    Dear ************,
    Our firm specializes in the recovery of unclaimed property, and we have done so for the past 20+ years. We offer a service that is completely optional, where individuals can accept or simply discard. We do NOT hold or claim to hold anyones money as you indicated, nor do we claim that you have given us permission to access your unclaimed property. Our notification is straight forward and covers what we do and what our fees are for using our service. Information regarding unclaimed property is public record, ID and SSN will be required to confirm ownership of the funds as well as the cheap double sided yellow form that is suggested directly by the State.If you dont wish to go through the process, simply discard the notification and provide your claim ID number so we could remove you from our system. 

  • Initial Complaint

    Date:08/02/2023

    Type:Customer Service Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    They say after unsuccessfully trying to contact me, **** *** sent money to the state on my behalf. I called Mars *** and they said they never issued me a check. I would like to know how they got my personal information. They used my married name and old address and yet find me here in ********.I would like to get a refund and to know how they found out my personal information.

    Business Response

    Date: 08/09/2023

    Dear *****,


    The information regarding unclaimed property is obtained directly from the government where your funds are being held. From there, we conducted our investigation to track you down using public records and inform you of your claim. According to our records, we have initiated the claim on your behalf based on your request. From here, all you need to do is complete the forms as instructed to prove ownership of the funds. Feel free to reach out to our firm directly if you have any further questions, your inquiry here is mainly a request for clarification rather than a complaint so we encourage you to contact us directly at ************** and we'll be happy to assist.

  • Initial Complaint

    Date:09/07/2022

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I got a letter stating FED EX is trying to contact me about collecting some money that was uncollected for more than 3 years. I used to work for this company back in March 2017, this company has my address and number on file for them to reach me. I did not move or changed my phone number, This letter is asking me to pay a fee for trying to reach out to me. No thanks!! I don’t believe this letter

    Business Response

    Date: 09/16/2022

    Dear ******,

    Our firm is notifying you of a claim that is available to collect, and we offer our service in the recovery process. We are not aware of FedEx efforts in trying to contact you regarding your funds as we have access to the claim information after the transfer is made. We suggest you contact them directly to make sure they have your updated information; they should also be able to confirm this claim. We are an optional service, and you are not required to use our firm. We offer assistance to those individuals not aware of the claim nor how to collect. If not interested, you may simply disregard our notice.

Joseph Richards & Associates is BBB Accredited.

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