Complaints

This profile includes complaints for Payne Richards & Associates's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Payne Richards & Associates

  3801 Pegasus Dr Ste 101 Bakersfield, CA 93308-6874

  
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  Payne Richards & Associates

  160 Frank Ln Keller, TX 76248

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/05/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received a letter from Payne & Associates letting me know that there was unclaimed money for me. , and that they could claim it for a fee. I agreed, this started I’m February, and never got anything. I called several times, the person that assisted me was *****. In March, I spoke with her again. We linked a call to the state of Texas lost property claim department. We held for a very long time, the call was dropped. ***** told me that she was unable to do anything anymore and that I should call, she even gave me the number. I called, the person I spoke with helped me process y claim and specifically told me that I wasn’t to be charged for this process, that it was ilegal since I did it myself. I finally got a check in May. Then I got a final notice on 2/16/2022 telling me that I owed $219.21 ! I did sign a form authorizing them to get this money from me, but since they finally didn’t do the process, I strongly believe that I shouldn’t be charged. I called them today 8/5/2022 and spoke with ***** and I asked why were they charging me si ce they did nothing. She said that they had filed the request, I agreed, but reminded her that she had given up on my request and that I had done the process. She said I should pay because of their paperwork. I said that the paperwork had not produced any results and why should I pay. She said I had to pay anyway and threatened me with sending me to collections! I told her that I would file a complaint with you the FBB, and she said angrily that I could do what I wanted but that they would send me to collections. I believe that they should not be paid because they didn’t provide the results they promised. Please help me with this problem. I appreciate your help. Thank you.
  My phone number is *************

  

  Business Response

  Date: 08/08/2022

  Dear *********,

  
  
  

  Our firm initiated the claim based on your request.
  According to our records, our firm was able to get your claim processed and
  paid out within two weeks. You have the history of emails keeping you updated
  every step of the way. Our notes also indicate that you were unable to check
  your mail as you were out of town when the payment was issued. We allowed necessary
  time and got you in contact with the unclaimed property department for them to
  re-issue the check. It is required for you to contact them as they need your statement
  indicating that the check was not received before they proceed to issue a new
  one. This doesn’t mean that you processed your own claim, it just means that
  you made one phone call to confirm that it wasn’t received because you failed
  to collect your mail. Also, state representatives cannot get involved between a
  private contract or give you legal advice on our fees, they have absolutely no
  saying on that. Our employees will not threaten to send you to collections, we simply
  explain the course of action if our fees are not paid as agreed.

  Customer Answer

  Date: 08/09/2022

   I am rejecting this response because:
  
  
  First of all, there are no emails from your company. Second of all, I travel a lot and no matter where I am in the world I always check my emails. ***** your employee did threatened me with sending me to collections. The copy of the letter I included in my claim indicates that your company is giving me a final notice! When I just contacted you! It took 6 months to finally get my money, I reclaimed it on my own since *****, your employee gave up on my case and told me to do it on my own. So, if you didn’t do the job, why should I pay. The service was not rendered.

  

  Business Response

  Date: 08/11/2022

  Attached is a printout of our system’s notes
  with times and dates regarding this account. The attachments also include the
  emails she responded to which she claims she never received. At no time we ‘dropped’
  her claim or informed her of such. She failed to pick up her mail and was
  required to make one phone call to have the check re-issued. We are not responsible
  for that and that does not cancel our agreement. She has now confirmed receiving
  her check and therefore she is liable for the fee as per the signed agreement. If
  further clarification is required after reviewing the attachments, please let us
  know.

  
  

  Customer Answer

  Date: 08/12/2022

   I am rejecting this response because:
  The thing I’m arguing against is the fact that on *****’s last email message she states “that I call” so I did. I closed the deal that Payne & Associates wasn’t able to take to fruition in 4 months! I had to put in the request to get those funds, I did not use their paperwork. I did it from scratch. So, why should I pay for a service not rendered.