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Business Profile

Utility Contractors

Winegard Energy Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Utility Contractors.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:07/29/2024

    Type:Service or Repair Issues
    Status:
    Unresolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Winegard energy came out to do some home repairs servicing my air conditioner was one of them they knocked the blower motor loose it made noise I asked him to fix it they came back 3 hours later they said it was fixed noise came back the next day took them 3 days to come out they were working on it for about 4 hours continue to make noise and quit working 2 hours after they left they ignored my phone calls 3 days we had no air conditioning at **************************************************************************************************************************************************************************** roughly $800 to which Winegard energy will not even return a phone call going on 2 weeks now

    Business Response

    Date: 09/12/2024

    I am sending this email in response to the complaint against our company.  

    On May 13, 2024 our company performed an ** tune-up as part of a utility sponsored program that this homeowner qualified for.  An ** Tune-up consists of cleaning the coils, measuring the air pressure and charging the system with ** refrigerant if needed.  In this case no refrigerant was needed and there were no issues with the ** unit.    
     
    On July 7, 2024, (two months after the ** tune-up service visit)  the customer called and complained that there was something wrong with his ** unit.  As a courtesy, our Company sent a technician to perform an inspection of the unit.  After the visual assessment on the ** unit, our technician determined that the repairs needed were not related to the **-tune up  previously done on this unit, therefore, repairs could not be done by our company.  Pictures were taken of the unit showing what the visual assessment showed as repairs needed.  Our technician showed the pictures to the customer and explain why the necessary repairs were out of scope of what the program offers.   (It is important to note that the customer told us he has replaced those moving parts of the unit in the past).

    On July 10, 2024 the customer hired another contractor to repair the ** unit and is now wanting us to reimburse him for the repairs.  

    Winegard Energy is not responsible for the repair work to the ** unit as we only performed an ** Tuneup and there was nothing wrong with the system at that time.   

    Customer Answer

    Date: 09/12/2024

     I am rejecting this response because: they had came out at least 3 times and it was less then 2 weeks after the first visit also I have a note from the repair company that states motor was Unproperly installed. And they had removed it last after they messed it up to begin with look I had 0 problems with my ac until after they touched it it had problems and it costed me out of pocket for them stripping screws and removing the ac blower 


Winegard Energy Inc. is NOT a BBB Accredited Business.

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