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Business Profile

Web Design

Logo Symmetry

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Web Design.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:09/28/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Solicited services from Logosymmetry 2021 for a website and mobile application. Work began on the website but was never completed. In June 2023 I was told that there was a change in the company and that I could have the services completed or receive a refund. I opted to receive the refund and have received the run around ever since then.

  • Initial Complaint

    Date:05/15/2023

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This company created a logo on March 7th, 2023. And filed a copyright on my behalf on April 4th. I was assigned a person by the name of S**** Be****t for the logo creation, then assigned to J*** Da**** for the copyright process. J*** told me that the process usually takes about 15 days from the start. It has been a month an a half. Since then I have had nothing but unanswered questions and ignored calls. I reached out to a supervisor by the name of D**** B****, and he advised me that J*** had other complaints this month of May 2023. And that he would review my paperwork and call me back within the hour. He has now stopped answering the phone as well. I have ALL the text threads & emails of attempts to resolve this issue with J***, as well as reaching out to S**** to no avail. To create the Logo cost me $99, and to file for copyrights cost me $460. I have the receipts if needed. I just want my job done an break any ties with this company as soon as possible. Thank you!

    Customer Answer

    Date: 09/18/2023

    I paid logo symmetry to create a logo for me in march of 2023. I had a manager reach out to me in May after complaints of a very slow process. And assigned a new person to the case by the name of **** first. Then a guy named *****. Before I was finally given ********************* as the manager. ***** assured me in an email that my case would be over & done in 45 days **** I have reached out to ***** numerous times with no response whatsoever. I have reached out numerous times to ***** as well with emails and calls to no avail. I have experienced everything from hanging up in my face, to being lied to and taken in complete circles! I would like this process to be over as it has been horrible. And I am out of $559 I would like a refund on my copyright claim(charge) of $460. and to part ways with this company and any ties to it! This process started in march and this is the second time filing for relief through the better business bureau. Logic symmetry did not respond at all to the first attempt. So I am unfortunately attempting again.

Logo Symmetry is NOT a BBB Accredited Business.

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