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Business Profile

Wedding Venue

Villa Punta Del Cielo

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Wedding Venue.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:10/12/2023

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am writing to formally complain against Villa Punta Del Cielo regarding our recent wedding event on 10-07-23. Despite our initial expectations and agreements, the services were disappointing and below acceptable standards.Firstly, there was a complete lack of communication throughout the planning process, leaving us uninformed and unsure about what to expect. This lack of transparency created unnecessary stress and confusion, leading to our special day.Furthermore, we were greeted with many issues upon arrival at the venue. The appliances and sheets were visibly dirty and unsanitary, which is unacceptable for an establishment that claims to provide quality service. We felt extremely uncomfortable allowing our guests to stay in such conditions.In addition to the cleanliness issues, the food served during the event was utterly inedible. It was not up to the standards we had agreed upon, and several guests even complained about the taste and presentation. This reflects poorly on professionalism and competency. People got sick from the food, and they would not re-cook the items. Moreover, we were appalled by the disrespectful behavior exhibited towards our hired vendors. They showed rudeness and disregard for the hardworking professionals we trusted to make our wedding day memorable. This treatment is unacceptable and unprofessional.Lastly, we were shocked when they demanded additional payment on the event day. This blatant disregard for our agreed-upon financial terms added unnecessary stress and discomfort on what should have been a joyous occasion.We believe that the conduct during our wedding event falls far below the expected industry standards and does not represent the services promised or paid for. We request your assistance in investigating these matters and taking appropriate action against them.They also will not return our deposit after numerous attempts. Thank you for your attention to this matter, and we hope for a swift resolution.

Villa Punta Del Cielo is NOT a BBB Accredited Business.

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