We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Custom Curtains

Vertical Factory on Wheels

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Custom Curtains.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:07/31/2023

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I called to install blinds under my curtains in master bedroom. ******************************* came to give estimate. He said blinds won't work but shades would. I agreed and signed a contract. The contract clearly says he will hang the curtains appropriately after installing the shades". No contact for 3 weeks. When I called, agreed to come next day. He removed my curtains and installed the roller shades. When he put the curtain back, it is now 3-4 inches above the floor. The valance is completely messed up. The curtain itself is uneven, on right side it is an inch inside the frame, and more than 7 inches outside the frame. When I told him about the issue, at the very moment he picked up his tools and left instantly. Next afternoon he called me to come and get the balance. When asking for curtain, he said he was not going to touch the curtain even though it was agreed upon and was a contract term. At that point I ask if he can take his rollers back and refund my deposit, he said he will as soon as he gets rollers back.I had my contractor remove the roller shades and texted him to schedule a time to pick up. He did not respond. When I called him, as soon as he heard my name, he hung up and blocked me.Request refund of deposit and take his merchandise back as agreed upon.

Vertical Factory on Wheels is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.