We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Sales Promotion Services

Silkletter.com

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Sales Promotion Services.

Reviews

Customer Review Ratings

1

Average of 2 Customer Reviews

Want to share your experience?

Leave a Review

Review Details

  • Michael D

    Date: 05/15/2025

    I placed an order with this company on 4/16/2025 for 24 glass bottles. They were supposed to arrive 4/28/25 according to their website. I have left multiple messages via chat; I have left emails and called their posted number that continues to go to VM. My only communication is with someone named *** from a chat session, who keeps telling me he is going to escalate this to production. I have now missed the date that I needed these bottles for. I've asked for my money back, but nobody picks up a phone answers an email or calls you back. ****** learned, go to 4 Imprint, great customer service, can even expedite your product to meet deadlines when other companies like, Silk Letter just steals your money. Now the chore of getting my money back from my bank due, due to no product from Silk Letter. Do not do business with this company!

  • Sadie S

    Date: 08/29/2022

    Sadie S

    Date: 08/29/2022

    I placed an order on August 2 with silkletter for 40 custom dry bags for my staff. They responded on August 3 that the colors I ordered were out of stock and sent me an inventory list of what was available and currently in stock. I ordered new dry bags using the available colors (there were over 100 items available). On august 12, they responded again that the items I ordered were out of stockthe items they had said were in stock according to the inventory list. I placed a new order for a different item. They told me the item would ship with 3 day shipping on august 19. On august 24, they reached out again for a new shipping address. Why didn't they ask during the four phone conversations or multiple email exchanges prior to this?? I don't know. They never sent a confirmation email or a shipping notification so I cannot track my order. As of today, august 29, almost a full month after I placed my initial order, they say it is expected to be out for delivery.

    I have ordered many custom items from several different companies before. Silkletter does not seem to have the capacity to offer the products, timing, or ******** ******* necessary for the scope of their product offerings. I will choose a different company in the future and would not recommend silkletter to anyone.

    Silkletter.com

    Date: 09/07/2022

    Hi Sadie,

    Thank you for your feedback. We appreciate any and all feedback. Unfortunately our ******** ******* representatives can only provide snapshots of inventory available at that time. Should an order fall in production queue before your order then the inventory is allocated to the first order in line. We will review all of the communication to see how we can serve our customers better in the future.

    Your order was shipped on 8/20 and delivered on 8/29. Please click on the below link to track the details of your order (FedEx)
    https://www.fedex.com/fedextrack/?trknbr=XXXXXXXXXXXX&trkqual=XXXXX~XXXXXXXXXXXX~FDEG - an automated email with your tracking codes was also sent on 8/20. Please check your spam filter as the email update may have been filtered.

    We are sorry for the inconvenience you encountered with our team. We wil provide a 50% refund on your order due that inconvenience. Please allow 3-5 working days for the refund to appear.

Silkletter.com is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.