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Business Profile

Towing Company

Innovative Towing and Recovery

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Towing Company.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:05/15/2024

    Type:Service or Repair Issues
    Status:
    Unresolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My vehicle was towed and while towing my vehicle from my driveway I was dragged with the vehicle. I have been calling to find where my vehicle is located and they will not tell me where the vehicle is located so I can get my property out my vehicle.

    Customer Answer

    Date: 06/11/2024

    This is the invoice that I received from the dealer when I paid off my vehicle and the vehicle was returned to me. Innovative had took my vehicle to the dealer. My vehicle is a 2012 Dodge Grand Caravan. My car is now having mechanical issues that were not present before it was repossessed. 

    Business Response

    Date: 07/08/2024

    Good morning the customer is making false accusations we have have her several appointments to retrieve her personal property also the lien holder is the one who requested the tow they are the ones that have the vehicle customer at no time did we deny her permission to retrieve her personal property it took her over a month but she finally picked it up 

    Customer Answer

    Date: 07/09/2024

     I am rejecting this response because:

    I am not making any false accusations. The only reason it took me a month to retrieve my property is because they were not answering  the phone.  When someone (a female) did answer she was rude and obnoxious. She even hung up the phone. I only had 3 appointments to go get my items. The first appointment i was late due to traffic and i was in contact with them the whole time. The second appointment i got there late cause my car kept over heating due to the damage that was dine to my vehicle when it was towed. The third appointment i was there on time and only received my safe not the rest of my property that was taken from my vehicle.  Each appointment was days apart because they were not answering the phone. I never recieved an itemized list of my property that was in my vehicle. I still have items from my vehicle that are missing.

Innovative Towing and Recovery is NOT a BBB Accredited Business.

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