We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Cell Phones

Latino Cellular #4

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Cell Phones.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:09/11/2023

    Type:Customer Service Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Hello..I walked into latino cellular yesterday around 4:00 pm to make my southern *********************** payment for my mom .....The payment was $20.62 ...I gave the cashier ****** $100 dollar bill ....Im supposed to get $79.38 and a credible receipt by them describing the transaction ....I get $79.00 dollars no cents back and a receipt that does not match our transaction ...I explain this to the person that created this incorrect receipt ...and he refuses to give me a credible receipt that match everyother payment i have made with the other cashier ..that is the owner *****'s ...wife ..then i speak with the owner and he refuses to give me a credible receipt ..instead gives me a store receipt ..that the transaction numbers dont match...then he tried to hand write the transaction numbers in there..the original cashier refused my request to call the owner the first time and clear this up.....i have the copies of the receipts and the mistakes the owner refuses to correct....i did not make this mistake...and these people are doing some illegal stuff....why would everybody in this business refuse to correct this issue properly unless they are doing some illegal things.....

    Business Response

    Date: 09/20/2023

    Customer came in 9/6/2023  to do there payment for the gas company ,, they payment to the gas company was $20.62 , he pay with $100.00, he  got $79.38 change back. Are payments are direct to the companys. We do not charge a FEE .. You can see that on the reciept ... there is also a reciept number on the reciept #************** ... both receipts are legal reciepts,, one is given thru the gas company and the other reciept is given by us because we take the payment for the gas company ... we have a clover machine. We take hundreds of payments a day . The customer came in next day  on 9/7/2023 , ask me to modify the reciept of 9/6/2023 ...our systems doesn't let us modify the reciept next day ,, only on the same day because we are a direct payment system,, i explain to the custermer that but he did not understand that,, instead he was yelling. I offer to give the custermer my number so next time he come in ,, we can help him better ...he refuse . I offer to pay his bill again ,, which was going to come out of my pocket , he refuse ... iam not making comission o charging a FEE ... any questions be free to call me *************************** **** **************** .. 

     

    Business Response

    Date: 09/26/2023

    I have attached a copy of a new receipt. We made a new payment for the consumer as a courtesy. 

Latino Cellular #4 is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.