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Business Profile

Estate Sales

The Estate Bros

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:11/06/2023

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Hired Estate **** to move and conduct estate sale. Quote for move was $120/hr. Morning of move (10/2) contract presented added $250 for truck rental. Estate sale verbal quote was a ***** split with $850 cleanout fee. No written contract offered, only great detail how sale would work. Oct 3, when handing check for $1890 (receipt shows $1690) for the move, only then that ******* made surprise proposal to sell to one buyer. In response to our shocked look, ******* said: "Didn't you go over that with her, ****?" Both had many opportunities to offer that alternative when discussing the actual in home sale. My brother, sister and I worked hours organizing items left behind, right down to drawers labeled with contents, gift bags sorted, Hallmark ornaments sorted and in boxes, taking down model train and organizing track and cars in boxes, putting ****** Glass in boxes, Barbie ***** and *************************** village in boxes, etc. I had books, LPs, music, in separate boxes. Most everything was well organized. They even asked us to determine value and my sister worked hours and presented 5 pages of items and their value. I agreed to one-buyer, but we were not invited to meet with buyer(s), only one buyer was present, a phone call from **** said the buyer only offered $2000, but they got him up to $2500. The buyer actually helped move his own stuff. Have pictures of full garage and an email from **** saying Estate **** were out of town and buyer would be cleaning out. I asked since they did not have to work to set up and hold sale (3 days minimum) were they still taking 40%, i.e. $1000 - yes because they had to clean out - that is $150 more than original $850. Their operation is a pure bait and switch plan which they pulled on others. I asked why were there not several buyers to bid on contents. They told me the buyer was ********************* who owns a big store in Redlands, CA, who they always use. There is a liaison that needs investigating. Does Estate **** get kickback?

    Business Response

    Date: 11/21/2023

    See attached 

The Estate Bros is NOT a BBB Accredited Business.

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