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Business Profile

Portable Storage Units

Yankee Mini Storage

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Portable Storage Units.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:11/02/2022

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I rented a storage unit for about 56 dollars . Then they went up in price by 30.00 and would not accept my renters insurance. I spoke to the Manager yesterday and she stated my Nov bill is due today. I paid it but now it’s 94.00. So I basically felt tricked into getting my unit saying I could save money with my renters insurance and then they said they offer it. They would not accept it. I told her I have been I. The process of moving out of state 2000 miles away. The chat is not working and I was texted that someone was away but would get back to me on the issues Not so. How does the company advertise for 56.00 then get to jack it’s prices especially during Covid and get away with it because they then hold your belongings hostage.

    Business Response

    Date: 11/02/2022

    Hello,.

    Ms. ****** has been with us for almost three years.  Rate increases are the nature of our business, occur anywhere between 6-12 months, and are based on current market and competitor rates.  Her last increase was on June 1, 2022.  She has had our protection plan since 7/11/20.  If she has renters insurance, she can submit that to me at [email protected] and I can have that monthly charge removed.  The insurance has to be in her or her spouse's name and match the address we have on file.  I don't know when she submitted her renter's insurance or why staff might have told her it wasn't acceptable, I don't see that we've had any complaints from her.

    Thank you,

    ****** ********, Platinum Storage Group

Yankee Mini Storage is NOT a BBB Accredited Business.

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