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Business Profile

Utility Water Company

Beaumont - Cherry Valley Water District

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:10/30/2022

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    In March 2022, I bought my residence. I went to the Beaumont/ /Cherry Valley District and I asked if the previous homeowners had any outstanding/ remaining balances on their water account. The water company representative told me there were no remaining balances. I was trying to get information from the water company, before I closed escrow. After closing escrow, I went back to the water district and I opened the water services under my name. I showed the water district the closing escrow documents and the water service was turned on. I was never told by the water company they could not turn-on the services because there was a remaining balance or the account was in delinquent status. I paid the water bill for the next seven months with no issues. I recently received a water bill for $850.00 (eight hundred fifty dollars). I called the water company and spoke with their Supervisor ******. She informed me the previous homeowners had a remaining balance and they could not get ahold of them to pay for it. I explained to ****** I am the new homeowner and I had gone to the water company to verify the account status, before I closed escrow. I was told the account did not have any outstanding balances. ****** told me I have to pay the previous homeowners balances of $850.00 or they are going to shut off my water. I explained to ****** that was not my responsibility to pay for the previous homeowners water bill and I am only responsible to pay for my current water bill. I told ****** it was unfair for me to pay $850.00, for a service that I never used. I also explained to ****** I have disabled child and we depend on the water services. ****** ultimately said either I pay the remaining balance of $850.00 or the water is going to be turned off.
    I need help from the BBB to help me resolve this matter. I should not pay $850.00 for a service I never used and my water should not be turned off. I have a disabled child. Thank you.

Beaumont - Cherry Valley Water District is NOT a BBB Accredited Business.

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