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Business Profile

Computer Disaster Recovery

Computer Network Zone

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Computer Disaster Recovery.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:01/24/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    June 20th, 2024 I took my Late 2011 MacBook Pro to Computer Network Zone in **********, **********. I told the attendant that my computer was on some sort of loop. Every time I log in it restarts and does it over and over again. I informed him I had already taken it to the Apple Store for a diagnosis and they said it could possibly be the Ram. I had upgraded from 4 gigs to 16 gigs. ***** employee said that could be the problem based on the test he ran. They couldn't work on it because they didn't have the parts for my model. The attendant (which is probably the owner) told me it was not a problem and that he would get it in working order in a day or two. He charged me $40 dollars just to diagnose it and assuredly told me he would charge anywhere from $100 to $200. I agreed, but when I asked for a receipt he said his printer wasn't working and that he would make note of it. A couple days go by and I hadn't received a call so I called the number listed. The same attendant told me he was working on it and needed more time, he asked me to call next week. I called and said he needed more time and he would call me. A month or so go by and its still not ready. We're exchanging calls every other couple weeks and the computer is still not fixed. At this point he's telling me his technician is not there. I showed up several times and refused to give me my laptop back. He insisted he would fix it for cheap. Going on 6 months he asked me why I changed my number, but I didn't. I was clear that I wanted my computer back and that I was taking it for a second opinion. He said it would be $400 or so to fix. He said it was the ************ and not the Ram. I said no and he got mad. I showed up after the holidays, paid $69 for him to return it to me. I took it to another repair store. 8 Gigs of Ram were missing and the film to the TrackPad was ripped. My computer now works. I paid $175 and only took a couple days.

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