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Business Profile

Computer Software

Center Health Incorporated

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Computer Software.

Complaints

Customer Complaints Summary

  • 4 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:12/05/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This item was purchased on *****. It is a device that plugs into your iPhone to test your blood sugar. This is a complicated device and I am not happy with it. I also figured out that I have to remove the case to test. When I contacted them, they said I could not return and I would have to purchase an extender. I explained to them there was a 30-day satisfaction and I was not satisfied. I have sent at least 10 or more emails to resolve this issue and every time, they through a clause as to why this is not returnable or refundable. This company is awful!

    Business Response

    Date: 12/18/2023

    Dear BBB,

    This reason we are unable to offer a refund for this customer is explicitly stated in our cancellation / refund FAQ: "Refunds will not be issued for phone cases that block a Center Health meter from connecting to a phone. If this occurs, please reach out to us for recommendations on solutions, which include extenders and phone case recommendations." I have attached a screenshot of our policy as well. 

    Thank you!

    Customer Answer

    Date: 12/20/2023

     
    Complaint: 20961388

    I am rejecting this response because: This is a shady company. When I first ordered, it should have clearly stated that you would need to purchase the extender. There is no way this will work without it! Yes, it states it in the returns as well as every other excuse. I am not sure how a person could ever get a return.

    I have accepted that I will never receive a refund from this company. However, I do hope this opens any eyes to whomever is thinking of buying this product! They are just awful. Awful customer service, awful return policies, and overall awful!


    Sincerely,

    ******* "mo" *******

  • Initial Complaint

    Date:11/28/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have been using Center Health to check my blood glucose levels since August of 2022. Since they have updated their latest version of software the system lo longer meets my needs. There are multiple problems. Blood sugars are incorrect, test strips dont work half the time, once a blood sugar is logged it disappears and does not stay in the system and is not reliable to keep your data. I have sent numerous emails stating that I want to cancel my membership, only to be given the runaround every time. I want my membership canceled immediately and I want my card removed from their system and do not know how to go about doing this since they will not reaping to my email requests

    Business Response

    Date: 12/13/2023

    Hi BBB of **********************,

    I can confirm we have been in contact with the customer and were trying to work out options regarding their subscription account before they cancelled. As this did not work out between the customer and *********************************************, we have confirmed cancellation of her subscription on December 3 2023. The customer will no longer receive any ******** or shipments as of that date. Please see screenshots to confirm cancellation. 

     

    Thank you!

    -**********;

  • Initial Complaint

    Date:06/10/2023

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    May 22 I bought this with the strips. I then immediately emailed to tell them to I do not want any strips being sent out any further to cancel my credit card for any further payments. An agen wrote back saying she cannot cancel the strips she can only pause Them being sent out I was like no I do not want them paused. I want any future payments for strips paused. We went back and forth about that and she finally cancelled out payment. I then wrote her to say I do not want this machine anymore sent out because of the hassle I went through many times to cancel out strips being sent to me. She said I could not cancel because something about the **** But then the machine was not sent to me yet so I thought she could have just cancelled it. Anyways when I asked about it being shipped and the 30-day refund or guarantee that is on the website. She told me because I cancelled strip service she will not be able to honor the 30 day refund guarantee. And also I had to log in on my phone and submit my first reading. Anyway I thought it was kind of unheard of because there is top much bells and whistles involved to cancel anything. Also it does state on the website you can cancel within 30 days. I did not see anything such as you can only cancel once you lig your first reading etc. As I said I tried to cancel this machine the first time due to the run around of emailing back and forth about the strips come to find out she cannot cancel it because she cancelled my strips being sent out (dont knownwhat that had to do with cancelling out the monitor being sent out) and I did not recieve monitor and log my first reading so I cannot cancel it. It states right on your website that you can cancel within 30-days. I did not see any more terms and conditions in canceling on the website. Anyways I recieved this but it is not working unless I remove two of my case protectors and plug machine in. It is very cumbersome and inconvenient for me and I rather just use another monitor.

    Business Response

    Date: 06/27/2023

    Dear BBB,

    We have resolved this for the patient now. We were unable to offer our 30 day refund guarantee to this patient as they were not in line with our refund policy of activating and using their blood glucose meter at least once within 30 days of receiving their meter. This policy is stated in our website's FAQ section for cancellations and refunds.

    We have now verified the patient has activated their meter and it is still within 30 days of receiving their supplies, so they are now eligible for the refund. We have granted the complete refund today (see screenshots for confirmation) and can confirm their subscription has also been cancelled as of June 9th 2023. 

    Thank you!

    Best,

    *****

    Customer Answer

    Date: 06/27/2023

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    *******************************

  • Initial Complaint

    Date:11/16/2022

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a diabetic meter and supplies from Center Health. I received it on Nov 16, 2022. Upon receiving the product I used it and do not like it. It's not accurate and doesn't work properly. Aupon ordering they guaranteed a 30 day money back if not happy with the product. I have contacted center Health through email and on there ******** pages several times explaining to them that I tried there meter and don't like it due to it not being accurate and not working properly. I have screen shot each and every message I've sent with no reply back. All I want is to return the meter and un used supplies for a full refund.

    Business Response

    Date: 12/01/2022

    Hi, I am writing this on behalf of Center Health. -- We have received a complaint from one of our customers (BBB Complaint ID: ********************, who is requesting a refund due to dissatisfaction with our product. On November 16th, they emailed us reporting an issue they were having and requesting a full cancellation and refund for the product. On November 17th, our support team responded, offering solutions to the listed issues. On November 20th, we processed a full cancellation and refund due to the customer declining our offered solutions. The refund given follows our 30-day money back guarantee. We can verify that the refund has completed as of November 22nd. It is our standard to respond to customers within 24 business hours and uphold the highest standards of customer communication. We are happy to share a *** of the full conversation between this customer and our support team, since we are not able to upload the *** file to this BBB contact website form. Thank you for your attention in this matter.

    Sent from *********************** (********************************************************)

Center Health Incorporated is NOT a BBB Accredited Business.

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