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Business Profile

Web Design

Strikingly Inc.

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 8 total complaints in the last 3 years.
  • 3 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:02/05/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I initially chose the Basic Plan with a one-month trial for $9 on May 21, 2024, which included a 14-day free trial. However, after the trial period ended, on June 4, 2024, Strikingly upgraded my plan to the Pro Plan without my consent or any prior notification, charging me $20 per month. I never received a single email notification regarding this upgrade.

    As a result, I was charged for 9 months without my knowledge, despite not using the website editor at all during this period. When I contacted Strikingly for a refund, they refused, insisting that they had informed me about the upgrade. This is completely unacceptable.

    I never received any email notification about the plan upgrade. When a trial period ends, the account should be frozen until the user confirms their willingness to continue payments. Instead, Strikingly continued to charge me secretly without my authorization.

    During these 9 months, I did not receive a single invoice or payment notification email. I only discovered these charges after reviewing my credit card statement. When I requested a full refund, Strikingly denied my request.

    I demand an immediate refund for the 9 months of unauthorized charges.

  • Initial Complaint

    Date:01/23/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On January 19th, my Strikingly premium membership was automatically renewed. I was charged the usual $192 for hosting my two sites and receiving the premium features included in that tier. I hadn't intended to renew this year, but unfortunately, Gmail automatically flagged all communication regarding the renewal as phishing, so I knew about the renewal after my credit card had been charged. On January 22nd, I contacted Strikingly's customer service via chat. I asked a "Happiness Officer", *****, if I could get a refund since I wanted to cancel the service and it hadn't been 7 days since the transaction. ***** informed me it wasn't possible due to the company's zero refund policy. Although disappointed, I decided to let it go and asked to cancel the service immediately so I didn't forget for next year. That's when ***** informed me that if I canceled the service, I would instantly lose all the features included in the yearly membership, even though they had already charged me for them until January 2026. I told them this was unacceptable because they had already charged me for the services. If they didn't want to refund me, the least they could do was honor the membership even if I canceled today because the money was already on their side. ***** then offered me a $172 credit refund for my next renewal in January 2026. However, after this experience, I am not interested in renewing my membership with them again for any service.

  • Initial Complaint

    Date:09/26/2024

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    After closing my website and being inactive for over 6 months, I was charged and unexpected large fee. Customer service was not willing to help me out. I agreed to pay a plan fee of $24.95 for the services, but it fails to mention the reoccurring $192 charge a year.

  • Initial Complaint

    Date:02/12/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have been using Strikingly for at least 5 years as a resource website for reps that work for my company. We sell phones inside of target stores, and I personally run this website so reps have a spot for reference. It has stuff like promotional documents, a tap to call section to access support, different informational documents about phones, etc. Strikingly sent me an email at 10:30 CST on Wednesday stating my accounts has been banned due to "malicious phishing". I immediately reached out, and was told my account was banned and they don't allow "malicious content" on their platform. There is NOTHING "malicious" or anything that can be categorized as "phishing" on any of the websites. The only way I can talk to anyone is I chat in with their "happiness officers". This is level one support, and all they can do is "make a ticket". I was told a ticket was made on Wednesday night that would be resolved within ***** hours and it's now Monday morning. There is no way to speak with a manager or expedite my concern in any way. I have over 2000 people that aren't able to access their promotional stuff. Or utilize the tap to call feature I built for their support. This customer experience has been absolutely terrible, and it's ridiculous that they've been our partners, and they just shut off a website my company has been reliably using for more than half a decade without a lead reaching out to me, or seemingly without anyone actually reviewing the website to see what "malicious phishing" exists. (It doesn't.)

  • Initial Complaint

    Date:10/10/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Two different transactions and I will be contacting FTC and Consumer Affairs. First one was for $10 a month. They said I needed to upgrade my membership free (up to 100) account and turned away people requesting, I assumed it was at a 100 and went ahead to upgraded only to find I only have 73! Scam. Refund. Second, they said I ran out of newsletter send out, which is impossible as the last one was sent out back in June 2023, They gave me a free 7 day offer to upgrade, so I did and tried to send out a newsletter as I have in the past. They make it impossible as whatever I put for campaign, it would bounce back saying spam...its my site! I cancelled it before the 7 days, they charged me anyway. I went to talk with CS and THEY REFUSE TO REFUND ME. THIS SITE IS A SCAM WITH HIDDEN FEES AND BAIT AND CLICK AND STRAIGHT LIES. I WANT MY $10 AND $15 BACK!

  • Initial Complaint

    Date:08/31/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Hello - I have requested to be removed from Strikingly's cold outreach email list no less than five times. When I haven't been removed, they then switch it to my general email address and will not remove me. I live in ********** - I have asked multiple times to be removed. They are breaking their legal obligation to opt-out - despite multiple communications. I want them to be fined against state law for failing digital communications.

  • Initial Complaint

    Date:05/25/2023

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We utilized Strikingly to develop a webpage for our hobby business. We had Strikingly for multiple years. Due to discontinuing our business, we discontinued our services with Strikingly via their website. Additionally, we revoked their right to automatically draft money from our bank account/charge our credit card for future annual renewals. Despite our actions, Strikingly proceeded to automatically charge our credit card $96.00 on 02-23-2023. We contacted Strikingly for a refund shortly after. Strikingly refused to provide a refund for months. After further communication, they refunded $59.00 on 05-21-2023. The full refund is required. Their actions, since we took proper actions to cancel our account, are illegal (equivalent to fraud/theft). Again, we severed our contractual agreement/civil relationship. Therefore, the following charges are equivalent to criminal action. I have addressed this with Strikingly multiple times. These issues have also been experienced and announced by multiple people online, thus indicating an internal problem with Strikingly.

  • Initial Complaint

    Date:03/08/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Dear Better Business Bureau,I am writing to file a complaint against Strikingly.com, an online company that provides website and email services. The company is located in *********, **********, *************.On March 8th, 2022, I purchased an email registration service from Strikingly.com for $25 with the understanding that I had turned off automatic renewal. However, on March 8th, 2023, my account was charged for the same service without my knowledge or consent. When I contacted the company's customer service to request a refund, I was informed that the company would not provide a refund because I had yet to delete the email.I find this response to be unacceptable and unfair. I had already paid for the service for a year and did not expect to be charged again without my knowledge or consent. Furthermore, the response provided by the company's customer service team could have been more helpful, and it did not address my concerns.As a consumer and an Egyptian citizen, I am entitled to receive fair and transparent treatment from any company I choose to do business with. Unfortunately, Strikingly.com still needs to meet these expectations.Could you please look into this matter and take appropriate action against Strikingly.com? I also ask that you ensure the company gives a full refund for the unauthorized charge to my account.Just so you know, the purchase date was the 8th of March 2022, and the renewal date was the 8th of March 2023. The company's phone number, provided by customer service, is ************, and its email is ************************************* you for your attention to this matter.Sincerely,******************************

Strikingly Inc. is NOT a BBB Accredited Business.

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