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Business Profile

Ecommerce

Laurel Burch Studios

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:04/23/2025

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Ordered $348.75 worth of products on 02/24/2025 Initial complaint about missing order 03/05/2025 A new shipment after many back and forth emails finally went out 03/26/2025 Now I have received the order (04-03/2025) but missing 2 products (******* earrings priced at $27 each for a total of $54)Contacted Laurel Burch Studios on 04/09/2025 Laurel Burch Studios gets back to me on 04/18/2025 to tell me that the warehouse is out of stock and offers a refund or something else for sale Requested refund 04/19/2025 Laurel Burch Studios wants to only refund $24.30 on 04/22/2025

    Business Response

    Date: 05/19/2025

    Good day, Im reaching out regarding Complaint ID ********, filed by a customer named ***** ***** on April 22, 2025. Unfortunately, we were unable to respond within the required 10-calendar-day period due to a delay in receiving the mailed notification. We did not receive the letter until May 14, 2025. Please note that we have since resolved the issue directly with the customer and provided her with a full refund. If needed, we can provide screenshots of our conversations with the customer and her order history page as proof of the resolution and refund. We apologize for the delay in our response and appreciate your understanding.

    Customer Answer

    Date: 05/19/2025

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ***** *****

Laurel Burch Studios is NOT a BBB Accredited Business.

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