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Business Profile

Food Industry

Mochinut

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Food Industry.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:04/13/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    March 5th I ordered Korean dogs and etc went to pick up my food and they said I already picked up my order gave me issues. I called the next day no answer. I reached out to support from my bank and they havent had a response. The restaurant reached out finally to say it has been over 3 weeks which it hasnt that they can offer me discounts. I stated I didnt want any discounts and it hasnt been 3 weeks the restaurant got unprofessional and start saying since I was getting a refund they know where I live at they know my SSN they will see me in court they called me poor and said watch how a rich person can do to you . They threatened to come to my home I was called restricted on my phone I couldnt hear everything else over my screaming toddlers. *** said what I said because they accused me of lying. Its a free country I didnt threaten them at all or anything for them to threaten me is very unprofessional . I am not sure if it was an employee impersonating as the owner or what but if it was actually the owner doing that he Most definitely dont need a business. This is one of the locations but this happen at the *********** location in the messages he stated he have 6

    Customer Answer

    Date: 04/11/2023

    ********************************************************************** The address to the original place in ******** 

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