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Business Profile

Graphic Designer

Berkeley Design Center

This business is NOT BBB Accredited.

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1

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Review Details

  • Bethan L

    Date: 05/21/2024

    DO NOT work with this company if you want your project materials to calculated and ordered correctly. They will make mistakes and not refund you based on their errors. When we initially requested a quote for marmoleum sheet flooring, a contractor came to our house to take measurements. After reviewing the quote, we decided to request a quote for click marmoleum to compare prices. The quote and calculations included the same measurements of the space but with different materials, sheet vs. click tile. We decided to go with the click tile because it was more affordable and the owner told us that we could either work with their contractor or one that we hire. Berkeley Design Centers contractor sent a quote that did not include baseboard installation and was at least $1,000 more than anyone else so per the owners recommendation over the phone, we hired someone else. The materials arrived at our house and were installed. During this process it was discovered that 60% more materials(over $400) were ordered by BDC. When I contacted the company they took no responsibility and said that If we had done the installation and made the mistake of ordering more than typical 10% waste, then we would have refunded the cost of additional material ordered and not used. Since you chose some other installer, you should have asked your installer to determine the correct quantity needed before ordering the material. This quote is blaming us for choosing a different installer, a recommendation that was made to us by the owner. In all of their emails, they have admitted that you need to order less materials when it comes to sheet marmoleum and click tile, a calculation they should have made, and yet will not take responsibility for their error.

Berkeley Design Center is NOT a BBB Accredited Business.

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