Reviews

This profile includes reviews for Sheet Music Plus's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Sheet Music Plus

  918 Parker St Ste A11 Berkeley, CA 94710-2429

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  Sheet Music Plus

  1322 Pacific Ave San Francisco, CA 94109-2718

Review Details

• Review fromJake L

  Date: 04/10/2024

  1 star

  Jake L

  Date: 04/10/2024

  I ordered a collection of music for trumpet and organ from SheetMusicPlus recently. Only the trumpet part shipped, despite the description of the product clearly saying it included the organ accompaniment. I emailed the company to ask that they send the organ part, but they refused to honor this request and even went so far as to lie to me and tell me that the product did not include the organ part. When I presented them with a screenshot of the product description clearly saying ORGAN ACCOMPANIMENT, they stopped responding to my emails.This company would rather act dishonestly than ensure that customers get what they paid for. With many more reputable online sheet music services on the market, I highly recommend taking your business elsewhere.

  Sheet Music Plus

  Date: 05/08/2024

  Thank you for alerting us to this matter. Following thorough examination and deliberation, it has come to light that the item description furnished by the publisher lacked sufficient detail. Consequently, the purchase was made under the misconception that the item possessed certain attributes it did not. We sincerely regret this oversight. The publisher has now revised the item description to provide clearer information. We have processed a refund for the item, and once again, we extend our heartfelt apologies for any inconvenience caused by this regrettable circumstance.

• Review fromKevin P

  Date: 12/22/2023

  5 stars
  I love SheetMusicPlus. They have always been very responsive to any requests or questions. I also love that fact that they allow independent composers to sell their music on their site.

• Review fromTucker T

  Date: 12/06/2023

  1 star

  Tucker T

  Date: 12/06/2023

  It really saddens me to have to write this review after being a loyal and satisfied sheetmusicplus customer for over 20 years, but recent experiences have changed my mind about shopping with this company.Up until this point, I have had nothing but good experiencesprompt order filling and shipment, good prices, easy to access customer service by phone or email, and their consistent good-faith efforts towards resolving issues when they came up.That all changed a few months agothey changed their website, changed several policies without fully explaining or posting them so customers could understand them, and customer service became only available by email. Issues Ive had recently include:When unable to place an order due to multiple bugs in the website, I emailed them to let them know. I never received a response.When I emailed them regarding a mixup over shipping methods immediately after placing the order, I never received any response.Without telling customers, they stopped allowing more than 1 gift certificate to be used per order, after having no such policy in the past. Because of the cost of shipping when placing multiple orders is significantly higher than shipping together it effectively voids the value of my gift certificates. When I asked about this, they directed me to a website that supposedly explained it, but there was nothing to that effect written there. There were and are multiple work arounds to this policy (offering to combine gift certificates, voiding gift certificates and refunding that amount to my card), but when I asked they refused to consider any of them and said they would be granting no exceptions.Ironically, this was all over a few gift certificates with a total value under $20; unfortunately because of this incident they will be losing a significantly larger amount from my lost business. In the future, I will be taking my hard earned money to companies that place a higher value on customer service.

  Sheet Music Plus

  Date: 12/08/2023

  Hello,
  
  Thank you for taking time to share your experience with us. We truly value the loyalty and trust you've placed in us over the past 20 years, and were sorry to hear that your recent experience has not lived up to the high standards we strive to maintain.
  
  Our new website currently supports the use of a single gift card per order. We understand this is not ideal for customers like yourself who have multiple cards to redeem, and we expect to enhance this in the future. Based on your feedback, we have identified a process in the meantime so we can combine gift cards for customer, as needed. Please contact ******************************* and we would be happy to assist on your next order.
  
  I am surprised to hear that you did not receive a prompt reply when contacting us via email. Our customer support team reviews every email, and we do our best to reply everyone one within one business day. Were investigating the lapse you experienced and will take immediate steps to improve our responsiveness.
  
  Your feedback is crucial in helping us improve. We hope you will give us an opportunity to rectify these issues and continue to serve you in the future.Your satisfaction remains our top priority. Please feel free to reach out if you have any further concerns or need assistance.

  Sincerely,

  Sheet Music Plus

   

  
  

• Review fromJohn K

  Date: 05/18/2023

  1 star

  John K

  Date: 05/18/2023

  ** August 2022, I purchased a copy of ***********************' "Opening" from ************** suite. After struggling with it, I found there were at least 6 mistakes in the notation. SheetMusicPlus refused to refund my money and offered no other remedy. Buy your music elsewhere, they are not a reliable source!

  Sheet Music Plus

  Date: 05/19/2023

  Hello,

  Digital downloads are non-refundable, per our Digital Return Policy; however, we are happy to assist when there are problems with digital products within a reasonable amount of time - the issue with this matter is, the customer purchased this item in August 2022, and is asking for a refund in May 2023.  Unfortunately, this is a very large amount of time to wait before issuing a complaint about any product; waiting 9 months to report a problem with an instant download is excessive.  Concerns about this product should have been immediately identified, and immediately report to ** so that we could have assisted.

• Review fromJudith J

  Date: 12/17/2022

  5 stars
  I have made dozens of purchases and am very happy. I love being able to see what I am ordering. Selection is great! I have never had any issues or problems.************

• Review fromJohn R

  Date: 05/10/2022

  1 star
  BUYER BEWARE. To all consumers, If you're still waiting for delivery, I would request a refund, and be sure you get it. I plan on doing that. This company never got back to me on my very overdue item, and I'm sure they never would have, if I hadn't reached out to them first.