We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Mailing Services

US Postal Office

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Mailing Services.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:04/24/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This is for the **************************************************************** **** location. Specifically for the two employees (there was a gentleman named *** and a lady without a name tag. They can be looked up likely on the timesheet for 4/24/23 at around 233pm. There will also be video footage of this encounter). I saw 2 to 3 front cameras.On 4/24/23 at around 233pm, I went to drop off an envelop for certified mail. Thinking it would be a simple encounter, it turned out to be an encounter where I was racially profiled. At the encounter we asked for certified mail. We were handed a small slip to fill out the address where it will be sent (a simple quick task but we were quickly dismissed and told that we weren't ready to be in line). We were immediately told to go to the back counter around the corner to fill it out. There was only one white person behind **. The two customers that were ahead of ** were white and one even was refusing to put a return address on the package she was shipping. The **** person *** however was patient with her and eventually got her to fill it out with him at the register. She was never to go to the BACK since she wasn't ready. Because we were Asian we were told to go to the back counter. *** and the other female **** employee (without a name tag) started to bad mouth **. While my partner was filling out the form in the back, I went to wait in the front area. I allowed another customer to pass me. The employees both started to yell at me why I am waiting there when they told me to go to the back...**** please review video footage and investigate why they are treating asian customers differently. Are they doing this to other customers? Given what I shipped was for Alameda county I am hoping my envelop is not destroyed by these employees? Assuming this would be a federal offense. There needs to be full accountability of these two employees my certified mail receipt #:7021 **** **** **** ****

US Postal Office is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.