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Business Profile

Organization

MoveOn.org

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Organization.

Complaints

This profile includes complaints for MoveOn.org's headquarters and its corporate-owned locations. To view all corporate locations, see

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MoveOn.org has 2 locations, listed below.

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    Customer Complaints Summary

    • 23 total complaints in the last 3 years.
    • 8 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:08/02/2022

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Dear Better Business Bureau,I'm filing a complaint for a number of reasons:- I've reached out to MoveOn's customer service a few times via phone with no follow up on their part.- The issue I'm complaining about seems to be a recurring pattern with MoveOn.The problem:I donated $20 through MoveOn on 9/21/2000. I wasn't informed that a recurring donation was put in place, and I would never have authorized it. My husband, who handles our credit card bills, only recently noticed that we had been charged $21.73 for 22 months!! since 9/21/2020, for a total of $478.06. Again, this recurring charge was NOT authorized.Proposed resolution:We often support causes via MoveOn, though not all. In any case, we'd like your help to process a partial refund. At best, we might have donated $150 over those 23 months (as much as $75/year), so while we'd prefer a full refund, we are willing to approve that amount, which would leave a refund of $478.06 - $150 = $328.06.Thank you for your help,****

      Business Response

      Date: 09/07/2022

      Hi ****,

      We apologize for this confusion. Your recurring donation was cancelled per your request on 7/14/22. We have issued a refund of $328.06 on 9/7/22. Thank you for your generous support. 


      Customer Answer

      Date: 09/07/2022

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      *****************

    • Initial Complaint

      Date:06/23/2022

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have asked to be completely removed from their email list and all I get back are responses that say they will change my subscription to only once a week. I want to be completely removed and never get another email or text from them again.

      Business Response

      Date: 06/24/2022

      Hi **** *****,

       

      I apologize for any confusion. This email address has been unsubscribed from MoveOn emails. Please note that if you take another action with MoveOn (like signing a petition or registering for an event) you will be resubscribed to our list.

       

      Thanks,

      ****

      MoveOn Community Support Volunteer

    • Initial Complaint

      Date:06/05/2022

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Stop sending unwanted texts to my phone and email

      Business Response

      Date: 06/05/2022

      Hi

       

      Thanks for contacting us. We've removed the email address and phone number you provided from our email and SMS list. Please allow up to 24 hours for our systems to update.

       

      Thanks,

       

      ****
      MoveOn Community Support Volunteer

    MoveOn.org is NOT a BBB Accredited Business.

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