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Business Profile

Tree Services

The Professional Tree Care Company

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Tree Services.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:01/18/2024

    Type:Customer Service Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    An incident occurred on September 12th, 2023, on Lake Merced Blvd. The Professional Tree Care Company had blocked one lane as they trimmed trees. I was driving past in the open lane when they lost control of a large branch that fell on the hood of my car. My car was totaled and the branch only missed me by a couple of feet. While the company's insurance covered most of the cost of my car, the incident had other impacts on my life. I was so thrown by the event that I missed a few days work (I'm an independent consultant billing at $300 an hour so that was lost income). I ended up seeing a therapist for a few months so I could be OK with getting back in a car and leaving the house. ***********************, the president of the company, initially offered to compensate me $7500 for these additional expenses and lost revenue. I countered that I would accept $10,000 but then *********************** backed out of his offer and is no longer in communication with me. After an initial consultation with my attorney I'm of the opinion that punitive damages for negligence (far exceeding $10,000) are appropriate if this moves forward to litigation.

    Customer Answer

    Date: 02/20/2024

    Hello, 

     

    The BBB outreach to the business was effective.  I have come to an acceptable settlement with the company and I would like to close this complaint.  

     

    *********************

     

     

The Professional Tree Care Company is NOT a BBB Accredited Business.

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