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Business Profile

Virtual Assistant Employment

AiApply.co

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Virtual Assistant Employment.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:03/10/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I subscribed to ******************* for $59, expecting their platform to assist in automating my job applications. Unfortunately, the service did not function as promised, causing delays in my job search. Despite multiple attempts to reach customer support for assistance, I received little to no help.Since the platform did not work as expected, I requested a partial refund for the time the service was not functional. Instead of addressing the issue fairly, Apply Hero closed my account without warning, wiping out the remaining time I had on my billing cycle. At no point did I request account cancellationI simply wanted a refund for the time lost due to their system ********** the customer service interaction, the representative (****) was dismissive, refused to acknowledge the issue, and ultimately stated that Apply Hero does not do refunds or prorated adjustments, despite failing to provide the service promised. Additionally, when I mentioned taking further action (such as a BBB complaint), the representative responded unprofessionally and insultingly, even going as far as to suggest that my unemployment was my own fault.Desired Resolution:1.A fair refund for the time that the service was not functional during my paid billing cycle.2.Apply Hero to address their customer service policies and provide clearer communication regarding refunds and account ***************** apology for the unprofessional behavior displayed by their representative. 4. Completion of the job applications that were promised to be submitted 5. After those jobs are completed, deletion of all my personal information.

  • Initial Complaint

    Date:11/26/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I tried to use the interview but the interview information would not save. I sent over screen recording of it not working. And now they wont respond. The only response I got before sending the video was that they dont give refunds. I never received the product I purchased or the service I paid for.

AiApply.co is NOT a BBB Accredited Business.

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