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Business Profile

Web Design

Website Symmetry

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Web Design.

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:03/04/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Contacted this *********** Symmetry to have a web site started on January 12, 2023 which they did and the web site was mallenmedicalegal.com. They build the web site with designs, information I had. The amount of the web site development was $1100.00 and I was able to make payments to them. Well once I got it paid off I am unable to get into the web site, not able to see any of the information about my company. I feel that I am scammed.

  • Initial Complaint

    Date:11/17/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I recieve a call back in reguard to the complaint I filled against this company. They believe since the other employee, ********************* is no longer working them I should just except the fact that the Ppc and sicial media money is gone and continue to pay for a new project. I went homeless giving them my last bitt of money trying to build my company, they should fund my whole company. Look at my car i could'nt get it fix from ny accident because I went homeless living in the street. I explained to ********** was living out of Hotels trying to get back on my feet and what money I gave them needed to count for something instead I feel as if I been manipulated for my last bitt of money

  • Initial Complaint

    Date:10/31/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    They manipulated me for my money for 2 years I constantly complained about an employee name ********************* who was ignoring my requst for certain things to be done to my site, instead he treated my site like it was his. I was afraid if I said they was fired tgey would wipe out my site like my last web company. It doe'snt take 2 years to cmplete a website, now im stuck with a line I can't make any money off of , they left me with a company clothing line ,and marked all of my items as being used. I want my site finished or my money back. They started a Ppc campaign on my company but had none of my payment links connected nor my business line, I mis money and calls from customers I had to give back refunds. Look at the bottom of my site and see how **** marked my clothing with crazy prices. I ask him to take it down but he left it up destroying chances I may have with good customers.

Website Symmetry is NOT a BBB Accredited Business.

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