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Business Profile

Asset Recovery

Banford Asset Recovery

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:03/25/2024

    Type:Service or Repair Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I received a voicemail from a unknown number with a call back number to Banford Asset Recovery. My mother and sister also received the call, this was on Friday January 5th 2024. When I called back I was told I owed $871 for a bank account that was closed in 2013 and if I did not pay the balance with in 2 hours the end of the business day I would have the sheriff serve me on Monday. I paid the amount and did some research over the weekend and it looks like this was a scam. I contacted my bank that Sunday to shut my debit card off and dispute the $871 that was processed by harbor financial through Banford asset recovery. After providing a copy of the 3 voice mails, filing a police report and providing information from the BBB website my claim was denied with my bank. I reached out to the bank to get more information as to why my dispute was denied I was told it was filed under the wrong reason and would be re filed and I should hopefully get my money back. Once I didnt hear from the bank within a week I contacted them back today and was told my dispute was handled by **** who issues the bank cards. I contacted **** and they told me they do not handle disputes and this was done by my bank. I would just like a investigation into the company Banford asset recovery that contacted me as well as harbor financial which is what the charge showed up on my bank account as. The number I was told to call back is ************** with a reference number of ******! I do have the copies of the voice mail, paper work from this so called company and my police report! Thank you!

Banford Asset Recovery is NOT a BBB Accredited Business.

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