We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Cooking Utensils

Kitchen solutions Curtis Stone

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Cooking Utensils.

Complaints

Customer Complaints Summary

  • 5 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:04/16/2024

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    In November 2023, I purchased a Curtis Stone Bakeware set from Home Shopping Network for about $50. The set is under warranty and is supposed to be nonstick bakeware. Within the last few weeks, the nonstick finish has been peeling off of two of two of the smaller pans which is not good after only a few months. I contacted HSN and they refused to do anything about it. Instead, they gave me the customer service number for *******************************************. I called there and was informed that I had to email pictures of the peeling pans, which I did twice. They keep giving me the runaround and these pans are under warranty. I cannot use them with the finish peeling off because it could get into my food. They are supposed to be "nonstick", as well.

  • Initial Complaint

    Date:03/08/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    About a month or two ago the electric skillet I purchased from Curtis stone cookware via HSN quit working. Although the light would come on upon turning the appliance on, the pan would not heat. Upon further research, it seems this is a common problem for the appliance. Although I couldnt remember how long I had the product, I know I had only used it between five and six times. After emailing ***************** I was told I would need proof of purchase with a date. I had a screenshot for a proof of purchase, but it did not have the date on it. So I entered the order number on that screenshot into HSN website and got no results back. I informed **************** of this, and was told basically that wasnt possible. There was no offer to help resolve the problem, there was no offer to try finding the product themselves since they had all the information themselves as well, and finally no offer to go ahead and just fix the product since its not that expensive to do and clearly the product is defective judging by all the complaints online. They simply told me that what I was saying was not possible. Im filing a complaint due to poor customer service and a defective product.

  • Initial Complaint

    Date:01/22/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I want to tell everyone to NEVER bother wasting your $$$ to buy Curtis Stone Products. I wanted this pan set for over a year. Finally get it as a gift, throw out all my old pans, and received the smaller 8" warped. Ok, I decided to deal with it, small defect that I was willing to tolerate. In the photo it's hard to see the warping, with a lid on you can see the gap clearly though. Then. FIRST time out of the cabinet my 2qt sauce pan falls on the floor and completely dents in, so disappointed in the weak quality. My pans of 10 years+ never dented in like that from anything! I contacted the company and they said it's not warrantied for accidents, scratches, discoloration, stains, dents, or other damage that do not affect the functionality of the item. They will do NOTHING. And did I mention these pans are not sold individually so I can't even replace just the one pan myself to match the set. I just want the 2 pans replaced. Or a refund.

  • Initial Complaint

    Date:10/30/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My wife purchased this Curtis Stone Pasta Maker for my birthday 2 years ago and passed away right after I was given it. I have had it on my counter with a cover on it until I finally got the courage to use it and make pasta. When I plugged it in there was nothing. I tried plugging it in several outlets and from their booklet explained that it was probably a short in the system I called the phone number in the booklet and the person on the other end told me tough luck as it is out of warranty. I told her that it has never been used until now and that it was defective and I would like to get a replacement and send this back to them. She said too bad. I have no idea what my late wife paid for this pasta maker but she got it for me as I am Italian and have a very old pasta machine that is manual and she wanted me to have something better which when I finally could get myself to use the machine found that it is defective. I only want it to work since it was the last thing my wife gave me and It has special meaning to me. Thank you.

  • Initial Complaint

    Date:09/15/2022

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a set of pans that were not supposed to scratch it's been 2 years warranty is one year but,the pans were sold on hsn that were nonstick and non scratch 2 years is not a long time to buy pans that are unusable I was offered one baking pan replacement I am very unhappy with the outcome I feel mislead and if my pans were defective they should be replaced an entire pans set should be usable for years

Kitchen solutions Curtis Stone is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.