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Business Profile

Convenience Store

7 Eleven

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Convenience Store.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:12/16/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 11/20 I redeemed some lottery tickets at this 7 Eleven. It was not until later in the day when I realized that I had not received the full amount of my lottery winnings.The amount of the lottery tickets I redeemed was $35. I purchased a soda and breakfast sandwich for $6.78. No tax on the soda, but the sandwich added $0.39 for tax. The amount due to me should have been $27.83.I only received paper bills back. No coins. Unfortunately I was not fully awake and paying enough mind, so I can only definitively state that I am missing the $0.87. But since the cashier obviously decided to take advantage of my inattention I would not be surprised to learn that she had infact withheld more money, nor would I be surprised if this has not happened before.I have attempted numerous times over the past few weeks to contact 7 Eleven about this and keep getting told that someone will contact me but nobody ever does. In fact one of the times I called they admitted that my complaint had already been closed dispite no resolution being reached. It's clear that 7 Eleven does not have concern that one of their employees is ripping off customers.

7 Eleven is NOT a BBB Accredited Business.

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