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Business Profile

Hotels

Robinhood Inn, Inc.

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Robinhood Inn, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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Robinhood Inn, Inc. has 2 locations, listed below.

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    Customer Complaints Summary

    • 2 total complaints in the last 3 years.
    • 2 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:03/21/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Someone gained unauthorized access to my account and began selling stocks, executing day trades, and transferring funds, exploiting the instant deposit feature.* Upon noticing the activity, I contacted support to restrict the account, preventing further unauthorized actions. He was told to expect a report by February 22nd.* I contacted my bank to dispute the pending charges, totaling nearly $200,000, which resulted in my checking account being overdrawn and his savings depleted.* On February 21st, the account balance went negative, leading to the liquidation of stocks and remaining funds. Subsequently, I was locked out of the app and prompted to upload documents to regain access, which was impossible without account access.* ********************** attempted to call me but did not leave a case number, making it impossible to connect with a live representative through standard support channels. Direct calls to seemingly valid phone numbers were quickly disconnected.* When I was finally able to reach support, they asked questions that seem to try to put the fault on me and did not get a time on when the issue would be resolved or a report, and it has now been over a month with no contact from the corporation

      Business Response

      Date: 03/22/2025

      You have the wrong Robinhood. We are Robinhood Resort, a family run hotel in the mountains of *******************. You are looking for Robinhood ****************** Thanks

    • Initial Complaint

      Date:03/15/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I need rollover my 401k to my Robinhood *** account ,and change my resident address,I have tried to contact with Robinhood since 01/21/2025, but ,not only sent email to Robinhood but also telephone them or talk to on the Robinhood live agent ,both not any reply at all,I am so disappointed for this , so I need solve my problems as soon as possible,I can not find anyone to communicate with my problems, at the end I have no idea to complain Robinhood to ************************ ,I hope my problems can be solved as soon as possible, thank you so much! My problems as follows My name is *** ****,I have resent you a new rollover *** check on 13/03/2025,the tracking number is 9505 5156 3916 5071 9053 90 .I note my *** account Number as **********, there write a one more Number 3 , My correct *** account number is *********, so pay attention about it please ,thank you so much, my phone number is ************,my email is ***************************************,please feel free to contact me if you have any need,thank you so much.Pls check the Attached pictures which is my *** check,postal bill and my correct *** account,thanks again. Best wishes Yours *** ****

      Business Response

      Date: 03/16/2025

      You have the wrong Robinhood. We are the Robinhood Resort, a small family-run hotel located in the mountains of *******************. Your complaint is with Robinhood ************* Thank you.

    Robinhood Inn, Inc. is NOT a BBB Accredited Business.

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