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Business Profile

Resort

Holiday Inn Resort The Lodge At Big Bear Lake, an IHG Hotel

This business is NOT BBB Accredited.

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Reviews

Customer Review Ratings

3/5 stars

Average of 1 Customer Review

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Review Details

  • Review fromMichael S.

    Date: 12/30/2024

    3 stars

    Michael S.

    Date: 12/30/2024

    First Id like to say that your front desk was extremely polite and helpful. The lady I dealt with confirmed my cancellation and stated that no money had been collected. My issue is the fact that the contact number noted on all forums is unreachable. This caused me more issues when attempting to receive a refund from a third-party that required the hotels confirmation of cancellation and refund. They could not reach any hotel members via phone. This in turn caused me to spend countless hours to find a remedy, of which those hours are not refundable or recoupable. I recommend you have a direct phone number that is able to be reached when an onsite representative is required to resolve matters. What a waste of time and a major cause for frustration.Thanks for your understanding and hope this helps the next customer of yours in the future.

    Holiday Inn Resort The Lodge At Big Bear Lake, an IHG Hotel

    Date: 01/08/2025

    Thank you for your input. Our third party partners, know they must contact us via email as this is our policy. This is for your protection as well as ours.

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