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Business Profile

Tourist Information

Big Bear Lake Resort Association

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Big Bear Lake Resort Association's headquarters and its corporate-owned locations. To view all corporate locations, see

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Big Bear Lake Resort Association has 2 locations, listed below.

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint type

    • Initial Complaint

      Date:08/23/2022

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Had promotion on Facebook if stay within this dates that receive $100 gas card. I’d never receive the card yet. Was this fraud on promotion. I stay on Father’s Day weekend within the dates it’s says . And it was more then 2 nights too. Give half of money I spent or couple free nights for any dates no black outs.

      Business Response

      Date: 08/29/2022

      Hello BBB



      Thank you for sending this complaint. We did some research,
      and our finding are that the guest ***** ****** did not choose the $100 gas promotion
      when he booked his lodging reservation online, which means the reservation did
      not qualify for the $100 promotion.



      I have included the reservation confirmation of MR. Medina’s
      reservation which shows that the $100 Gas Card Promotion was NOT added to his lodging
      reservation.



      I have also included a guest confirmation that correctly added
      the $100 Gas Promotion, so you can see the clear difference of a valid promotion
      versus non valid.



      We find this complaint invalid due to the promotion not
      being added on to the Mr. ****** reservation.

      ******* ******

      Director of Operations 

      Customer Answer

      Date: 08/30/2022

       I am rejecting this response because:


      I made reservations through that site and click that link. It didn’t say anything about me not accept promotion at time. I would remember if I did. 

    Big Bear Lake Resort Association is NOT a BBB Accredited Business.

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