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Business Profile

Meats

Mahogany Smoked Meats

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Mahogany Smoked Meats's headquarters and its corporate-owned locations. To view all corporate locations, see

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Mahogany Smoked Meats has 2 locations, listed below.

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    • Mahogany Smoked Meats

      2345 N. Sierra Highway Bishop, CA 93514

    • Mahogany Smoked Meats

      PO Box 1387 Bishop, CA 93515

    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint type

    • Initial Complaint

      Date:12/11/2023

      Type:Delivery Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Order #****** place 12/5/2033. Sent numerous emails and phone calls as to when order to be shipped with no reply. All I want is response and my order. Today is 12/11/2023. 6 days is ample time to respond. I believe I am being ignored.

      Business Response

      Date: 01/09/2024

      Hi *****, 
      This customer did place an order on 12/5 after our shipping hours (Pacific Time) in ** so it was received by our shipping department the following day 12/6. The customer is in ** (Eastern Time) which may be why we were not able to connect by phone.  The order shipped from our facility on 12/12 and according to **** tracking it was delivered on 12/15.  I have attached a copy of the label with the tracking number below as well as a copy of the packing slip. 

    Mahogany Smoked Meats is NOT a BBB Accredited Business.

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