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Business Profile

Student Loan Services

United Student Loan Aid Relief Center, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Student Loan Services.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:04/12/2025

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    United Student Loan Aid Relief Center, LLC promised elimination of our sons $12,500.00 federal student loans for an upfront cost of $699. This company claimed to have gotten another clients $200K student loans completely forgiven, and said they could do the same for our son especially since he is not making much money at his full-time job. Over the phone, they fraudulently sold themselves as a loan FORGIVENESS company when they are nothing more than document preparers. Sadly, unsuspecting clients dont learn this unless they read the disclaimer stated in tiny print at the very end of their website. Also, there are no federal student loan relief programs currently offered by the ************************** that apply to our sons loan situation. We are now aware that Income Driven Repayment (IDR) plans have been stopped, yet they falsely conveyed to our son and us that they would COMPLETELY ELIMINATE his loans.What this company did was take our sons three federal loans, consolidate them (at an overall higher interest rate) and transfer them from one Dept of Education loan servicer to another. This, not only cost the initial fraudulent $699, but the consolidated loans add $500 to the total life of the loan and INCREASE the monthly payments by 50%. How is this considered eliminating his federal loans?NO government agency or individual has forgiven our sons loans to date, and the loan servicer have NEVER had one of their clients loans eliminated further evidence of fraud by this company. At NO time during our conversation with United Student Loan Aid Relief Center did any representative mention consolidating and transferring our sons loans. He/we ONLY approved and were promised COMPLETE ELIMINATION of his loans.Only an idiot would knowingly agree to paying $699 resulting in a larger loan and higher monthly premiums. This company needs to be stopped. Other address for this company, ****** ******** at ******************************************

United Student Loan Aid Relief Center, LLC is NOT a BBB Accredited Business.

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