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Business Profile

Coffee and Tea

Better Buzz Coffee

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Coffee and Tea.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:05/01/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 3/22/25, I purchased two drinks from the Better Buzz location in ******, **, before dropping my daughter off at her workplace in ********, **. The drinks included a regular mint-infused coffee with light ice and their new cucumber mate lemonade, which I wanted to try. Normally, my daughter and I visit the ***************** location, but since this store was closer, we decided to stop there on the way.The line was quite long, and we were cutting it close to her work shift, so I ordered through the Better *********** app to save time. Upon receiving the drinks, my daughter immediately noticed her mint-infused coffee was missing the mint, a key ingredient that weve always had in previous orders (verified in my purchase history through the app). She took a sip and found the drink tasted terrible. While driving, I tried the cucumber mate lemonade and experienced the same disappointmentit lacked any cucumber flavor or taste altogether.I attempted to call the ****** store, but no one answered. My daughter then called the 760 number listed online, where I left a message. I also sent an email and received a reply stating their team would respond within 2-3 business days. However, it is now 3/31/25, and I have yet to receive any follow-up from Better Buzz.This lack of communication is unacceptable and reflects poor business practices. I simply want a refund for the drinks I purchased, as I was unable to return to the store to have them remade due to my daughters work schedule. I have all necessary documentation, including email correspondence and a copy of the order, which I can provide if needed. Additionally, I sent another email to Better Buzz this morning to follow up, but have yet to hear back.

Better Buzz Coffee is NOT a BBB Accredited Business.

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