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Business Profile

Computer Parts

Lexicon-Global

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:01/30/2025

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Almost 2 years after the (unsatisfactory) conclusion of our business Lexicon reached out saying that they were owed money for a late return of equipment and for damaged equipment. The delay in reaching back out is unprofessional and comes after an extremly dissatisfactory interaction 2 years prior. Our contract the day before our event we did not. The package was delayed until after our event and your customer service threw up its hands and called it completely out of their control doing NOTHING to help. I spent hours negotiating with *** and finally worked out a way for me to drive to a distribution facility more than 2 hours away to get our needed equipment, a day late for our scheduled rent. When I did finally get the equipment it was tangled and some of the headsets were damaged. Again I called to complain and got nowhere, had lexicon pursued this a year and a half ago I would have call logs to prove it. Finally, the first business day that *** was open we shipped the equipment back to lexicon as our contract requires. If lexicon received a late shipment that sounds like a problem they should take up with *** in the same way I had to with our shipment.

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