Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/05/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought my house in 2015 with the Solar Transferred in the sale. Shortly after, Goliath bought the solar company. Over the past few years, I noticed my electric bill (billed 1x annually) was doubling each year. Last year, August 2023, we reached out to Goliath, suspecting the panels weren't working properly. It took mention of hiring a lawyer to get them to respond. They sent out a 3rd party tech who confirmed that one of the two inverters was burnt out and needed replacing. The Solar Contract specifies that Goliath will replace an inverter at their cost 1x during the life of the lease. After the diagnosis....nothing. It has been nearly a full year of emails and calls with NO response. They are straight up avoiding us. Even when I stopped sending payment for non-performance, nothing. They just don't care.

• Initial Complaint

  Date:10/24/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Goliath Power LLC took over the billing of our solar lease several years ago from the original company and invoiced ** every month. Payments by check were sent to the only address provided on the invoice, but were returned as undeliverable by the ***** I had to call to get a correct address. This happened a number of times last year, an then no more invoices were received from Goliath. Two weeks ago, I received by e-mail, an invoice for the monthly payment due, with no month stated that the invoice was for. Today, I received another e-mailed invoice for a monthly payment with no reference to which month this was for. I e-mailed them back and asked for them to stipulate what month the invoice was for. They sent me a statement that listed all the months that had been unpaid, going back to Sept of 2022. They had not invoiced me for any of the payments due. I never have had to deal with such an inept company that seems like they don't know what they are doing. Just wanted to add to those who have rated Goliath Power LLC as an F.

  Business Response

  Date: 10/25/2023

  ****************** has a Solar lease with our company.  It is a 20 year lease signed in 2010.  Per the terms of the lease, we can send monthly invoices to an email address provided by the customer which we have done for several years since we acquired the portfolio of leases.  

  ****************** has been sent monthly invoices via email every month.  It seems that on some months the bill is paid (electronically through our billing system) and in other months it has not been.  All invoices have been sent to the email address provided to us by the customer.  Our billing system (a) tracks the date that invoices are sent via email, (b) whether the email is opened, and (c) if so how many times the invoice was viewed.  
  
  Each months invoice is sent 3 times by our system via email as a matter of course:  The invoice is first sent 7 days before the invoice date, the second is sent on the due date of the invoice (20th of the month) per the terms of the lease, and a third is sent 3 days after the due date as a reminder if the invoice is not paid by the due date.  

  From our system, we can see that each of the invoices referenced in the statement attachment provided to you by customer was sent, was opened and that each months invoice was viewed by the customer between 9 and 13 times.  

  Since October of 2022, ****************** has made payment only on 10/22/23.

  We've been here before, sadly.  ****************** was similarly behind in 2021 for approximately the same amount.  At that time, via email on August 2, 2021 via email he claimed never to have received invoices or emails, asked us to update his email address to the current one on file.  

  Please note that ********************** lease with us is a net lease, the amount is fixed for the term of the 20 years.  The amount past due needs to be paid.

• Initial Complaint

  Date:03/19/2023

  Type:Customer Service Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We purchased our home in 2018 with a contract with Goliath Power already in place. The contract states that they are to do an annual maintenance check. We have contacted them repeatedly to come out for this check and in 4 years they never have. We now have a leak in our roof because of the solar panels and are facing a heavy repair fee. The company will not communicate with us.

• Initial Complaint

  Date:11/24/2022

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Goliath Power took over my contract with previous solar company. I have emailed repeatedly about status of payments, balance, receipt of payment, etc. I rarely get replies to emails or information. I have not received a receipt of payment since they have taken over account.

  Business Response

  Date: 12/02/2022

  *********** emailed to say that his banks check was returned. We asked him to check the address to which payment was sent and it appears that his payment was sent to an old lockbox. We changed the payment address a few years ago during Covid. We explained the issue to ***********, sent him a statement of account showing all invoices and payments. The only payment missing was the most recent months - perhaps due to an incorrect address on the check from the bank. We did not charge any late fees or interest. 
  

  We send monthly invoices with balances due. We do not have the ability to send a separate letter confirming the receipt of each months payment when paid by check. However, if he would like an instant record of payment, the bill is also payable via credit card or ACH which would provide an immediate receipt of payment.