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Business Profile

General Contractor

Sierra Air & Electric

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in General Contractor.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:08/08/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Date of Transaction June *****, 2022 Money Being Charge - $530.50 What the business committed to provide you? I called the business to perform a yearly AC check on my home AC unit. The AC technician shook the evaporator too hard causing the drain line to break. As a result, part of my wood floor got wet and need to be replaced. I called the business to check their wrongdoing and they claim that the evaporator drain line was sitting freely in the drilled hole. The business did fix the evaporator with the drain line. However, they are charging $530.50 for parts and labor.Nature of Dispute - I want the business to pay for the floor being fixed and not pay their $530.50 charge.The business has not tried to fix the damage. They claim that the evaporator drain line was sitting freely in the drilled hole. I have done laundry numerous times and did not have any water leaking from the evaporator drain line. Invoice - *****

    Business Response

    Date: 08/19/2022

    To Whom It May ****************** dir="ltr" style="color: rgb(34, 34, 34); font-size: 16px; font-family: "times new roman", "new york", times, serif;">
    We have reviewed the complaint report from the customer and have attached photos here of the damage and of the equipment taken during our investigation of the water leak. To date the client has made a partial payment to the invoice leaving a remaining balance of $388.00. We will credit the remaining balance on the invoice.  

Sierra Air & Electric is NOT a BBB Accredited Business.

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