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Business Profile

Computer Parts

CMI USA Inc

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Computer Parts.

Complaints

This profile includes complaints for CMI USA Inc's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

CMI USA Inc has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    • CMI USA Inc

      2929 E Imperial Hwy Ste 110 Brea, CA 92821-6729

    • CMI USA Inc

      4820 Schaefer Avenue Chino, CA 91710-5545

    Customer Complaints Summary

    • 5 total complaints in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:05/23/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Made a warranty claim for a defective power supply. Paid shipping to Cooler Master, they sent me another defective power supply. It will not power two computers and it fail a power supply test.

    • Initial Complaint

      Date:05/22/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Purchased a power supply from this company in March 2022.On May 1, 2024 I contacted the company as the power supply didn't just fail, but smells as if it had caught fire.On May 8 I finally received a response, asking for a proof of purchase.I supplied the requested information and was directed to submit an RMA request on May 10.After attempting over the course of a full week, I was met with error 404 (page not found) and sometimes error 403.I contacted the company on May 18 and was told the site is "down for maintenance and updates". I reached out to the company on Reddit as well as by email and they refuse to provide any kind of ETA or other resolution method.All reports from other Redditors and internet searches indicate this site has been down at least off and on since 2019 (5 years ago). I've spent *********************************************************************** indication from the company that they even want to do anything. All accounts point to this being at worst a scam and at best being gross negligence.

    • Initial Complaint

      Date:04/01/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Have filed multiple support tickets with this company for the same issue. At some point, rather than resolve the issue, their system simply closes the support ticket. Have submitted multiple tickets over the past several months with no reasonable response from this business. Defective item still not replaced and the company has not reasonably addressed the issue on multiple attempts.

    • Initial Complaint

      Date:11/02/2023

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Ticket ******. I require the replacement.

    • Initial Complaint

      Date:04/29/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      CoolerMaster Refuses to honor their warranty through any other means even after their website does not work.

    CMI USA Inc is NOT a BBB Accredited Business.

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