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Business Profile

Debt Consolidation Services

Gold West Financial LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Debt Consolidation Services.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:01/04/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I signed up with the company in order to consolidate debt, and pay one monthly payment in order to eliminate multiple payments and multiple creditors. When I signed up I was told that I should NOT take any calls from creditors, and their representatives would handle all of the settlement and payment services for my accounts, and not to call. I have been with Gold West Financial / GRT Financial since October 2021. Since that time I have paid a total of $13,665.00, of which $5,213.07(39.10% Fees) has been paid out in fees, $8,119.43 being paid to creditors. $332.50 is currently listed as 'Saving Accrued'. In June of 2023 after speaking to GRT financial(Service branch) they could not confirm how many payments I had left or tell me when I would 'Graduate' their program. I started calling the creditors that were left to settle. I was able to settle (6) account in (1) day, and avoid the fees associated with the collections efforts of GRT Financial, with the same or better results. The settlement fees through my contract are 25% of the original balance, per creditor. I called to ask if the last settlement fee could be removed so I could pay the account off and 'graduate' their program, a supervisor would not approve the transaction. Stating that I signed a contract to pay the settlement amount and fees associated with my account.I have also reached out to a lawyer, and they have sent a letter on my behalf, which there has been no reply. During the time I have used Gold West Financial / GRT Financial my credit has suffered from their collections efforts, and timeline in order to rectify my accounts. Goal: To remove final settlement fee, in order to pay off final credit card, and begin building my credit again. If I was able to be reimbursed any fees, I would welcome that.Thanks for your time and consideration. Any help would be appreciated.

  • Initial Complaint

    Date:07/17/2023

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Ive been trying to get through to their customer service to change my due date and no one answers or I get hanged up on. Please have someone call immediately.

Gold West Financial LLC is NOT a BBB Accredited Business.

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