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Business Profile

Fireplace Equipment Manufacturers

Factory Buys Direct

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Fireplace Equipment Manufacturers.

Reviews

This profile includes reviews for Factory Buys Direct's headquarters and its corporate-owned locations. To view all corporate locations, see

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Factory Buys Direct has 4 locations, listed below.

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    Customer Review Ratings

    1

    Average of 7 Customer Reviews

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    Review Details

    • lisa r

      Date: 10/31/2023

      2 years of back and forth with the company over a faulty product. They replaced the part once with a broken part. Will not return calls. Been demanding a refund!

    • KC C

      Date: 07/03/2023

      BEWARE DO NOT BUY FROM THIS COMPANY. THEY STATE YOU HAVE 30 DAY RETURN POLICY AND THEY NEVER ANSWER NOT RESPOND TO THE ****** $700 DOWN THE DRAIN. THIS COMPANY NEEDS TO BE SUED FOR ALL THE WRONG THEY HAVE DONE!!!

    • David F

      Date: 03/13/2023

      They really do not deserve a 1 star rating. I am contacting the ******* AG's office to file a complaint Purchased a gas in wall fireplace that does not work properly and you can't talk to anyone about issues.

    • Anthony G.

      Date: 01/23/2023

      DO NOT BUY FROM FACTORY BUYS DIRECT!!!I've already ranted to the company and to Amazon. I'll keep it brief here. I ordered a vent less fireplace, and it arrived damaged. I've been emailing back and forth with the company for over SEVEN weeks. They've promised to ship me a replacement ASAP (repeatedly). I'm at a loss for words. They're horrible. Do not believe the positive reviews. They must be fake.

    • Frank S

      Date: 12/23/2022

      This company is a ripoff. ***************** is nonexistane. They just hang up on you an tell you to use the email form. Worse than that I ordered from Amazon and they took the money, but now they only want to be the arbitor. They told me that if it went more than 48 hours for them to respond or act they would issue a refund. If i did the return the way FBD wanted me to - (return - have unit evaluated and/or repaired-or replaced) it would only cost me approx. $560.00 in additional fees for the plumber to uninstall and reinstall It takes about 48 hours for FBD to respond to an email so I cant see this getting resolved anytime soon. I asked for them to send me an RMA this morning - havent heard a word.I'm escalating this to Amazon to process the return and credit. These people should not be allowed to do busines online. If they would let you post without giving them any stars that is what this rating would be.STAY CLEAR OF THIS COMPANY

    • Ed S

      Date: 11/14/2022

      This company should not be allowed to be in business. ABSOLUTELY NO CUSTOMER SERVICE! If you have a simple question you cannot speak to anyone. Their 800 number is useless. It tells you to go to a website and send an email. So far the email has not even been answered. The pilot light keeps going out and the remote does not work. This company deserves a negative rating. Not even up to a rating of one star. I would not buy anything they make or have anything to do with. Their product is cheaply made and you have no service.

    • Sandra W

      Date: 10/08/2022

      I should of found this page before purchasing. We have a n. gas fireplace insert with logs that only lasted 1.5 years. Called company because it just shut down, bought the part they said was bad. Didn't help. Bought a log set for replacement, they were the only ones that had one that fit the box. Burner won't work. Tried several times to contact them to no avail. There is no customer service with this company. Sent them several e-mails, nothing. My advice, DO NOT BUY FROM THEM.

    Factory Buys Direct is NOT a BBB Accredited Business.

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