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Business Profile

Heating Equipment

ProCom

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Heating Equipment.

Complaints

This profile includes complaints for ProCom's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

ProCom has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    • ProCom

      660 W Lambert Rd Brea, CA 92821-3139

    • ProCom

      2800 Griffin Dr Bowling Green, KY 42101-5339

    Customer Complaints Summary

    • 13 total complaints in the last 3 years.
    • 12 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:10/21/2022

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased a gas stove, heater on line from procom. The product I received was not what I ordered and the one I received had been refurbished. I have had no luck with trying to contact the company. The number for customer service just goes to recorded message, telling you to fill out a form on their website. I have done this and sent them e-mails. I have not gotten any response. I have put my credit card charge under dispute, and the credit card company has not gotten a response either. What I really want is to be contacted by the company to be able to get the correct merchandise.

    • Initial Complaint

      Date:10/10/2022

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I bought a wall mount LP heater a cpl ***** ago and the control valve broke. I tried to call Pro-com and all you get when you call the number they have on their site all you get is recording to email them on there site. I did that and chose the best options they offered. The site dose not have an option for parts so I chose warranty when I sent it. I explained how the control valve was broke and i needed to get a replacement. I got an email back the next day saying they would be happy to help me from ****** if i would send her my order number. They asked for it on the original form I sent but I do not have an order number, this is the 1st contact I made. I sent her an email back explaining I am making the 1st contact thring to order a part and do not have an order number to please help. I did not hear anything back for 2 days so I sent another email explaining what was going on to please help so I could get the part somehow as our heating season is starting here and I need this asap. As of now I still have not heard anything from Pro-con and I need the valve one way or another if it is not covered under warranty I will pay for it. Please help. Pro_com has a very poor way of trying to contact them when they do not answer emails and the phone number gets you nothing. Thank you. ****

      Business Response

      Date: 08/16/2024

      To Whom It May Concern

       

      We were unable to locate any proof of purchase or order in our system from this customer.  However, we did contact the customer by phone on 8/14/24 to determine if there was anything that we could do for the customer at present time.  Customer was unable to easily locate purchase information and instead accepted a prepaid gift card for the inconvenience of the experience.

       

      Thank you,

    ProCom is NOT a BBB Accredited Business.

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