Complaints

This profile includes complaints for American Financial Network Inc's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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American Financial Network Inc has 158 locations, listed below.

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  American Financial Network Inc

  10 Pointe Dr Ste 330 Brea, CA 92821-7620

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  American Financial Network Inc

  875 W Ashlan Ave Ste 103 Clovis, CA 93612-4742

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  American Financial Network Inc

  15707 Rockfield Blvd Ste 150 Irvine, CA 92618-2850

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  American Financial Network Inc

  19800 MacArthur Blvd # 323 Irvine, CA 92612-2421

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  American Financial Network Inc

  2922 E Chapman Ave #201 A & G Orange, CA 92869

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/26/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  From March 2021 - June 2022 I received unsolicited offers from this company. On 2/4/22, I submitted a request, via their website, requesting the removal of my name and mailing address from all of their databases (i.e., solicitation, marketing). As I continued to receive mailings from them, on 5/6/22 I called/left a voice message at their ************ phone number, requesting the (same) removal. I received a call-back that same day from a receptionist at the company, who confirmed my/the name and mailing address listed on all the mailings, so she could submit the removal request. I then, during May, received a voice mail from a *************************, who identified himself as the *************** for the company, asking for my assistance in their company researching why I continue to receive these mailings, so he could do what was necessary to stop them. On 6/17/22, I emailed him a picture that included 6 of the mailings. On the same day, he replied, indicating: "Our marketing department has you on their do not call and do not mail lists." "Thank you for sending the marketing materials you received. We will use these to investigate what branch is responsible. Then we will tell them to immediately stop contacting you in any form". On 8/22/22, I received another unsolicited mailing from this company. I feel this situation is now at the level of harassment and am requesting the BBB's assistance in getting this company to fulfill their (do not call/do not mail) promise. If, in your communication with American Financial Network, they contradict the information I've provided here, I can provide the email traffic with ****************. I do not authorize American Financial Network to contact me (via any method) based on this complaint, as they have all the information they need regarding my identity, and I've already gone well above and beyond in trying to assist them in figuring out why they can't apply a solution to this situation.

  Business Response

  Date: 08/29/2022

  We are very sorry to hear that the complainant *** have received unwanted marketing material in the mail. Any mailing that *** have been sent recently, was certainly not authorized by American Financial Network,Inc. (AFN) and any employee(s) involved would have been acting rogue, outside their scope of employment and authority. If the mailing occurred,it was prohibited by AFNs policies and legal departments directives.The complainant is correct that our legal department previously intervened on his behalf. And, after receiving this new complaint, our legal department took further action. Please note that we believe the attorney who communicated with the complainant did not identify himself as general counsel for AFN. He identified himself as in-house counsel or something to that effect. A different attorney at AFN is general counsel. In any event, AFNs legal department indeed took the prior action that the complainant discusses. We have now, emphatically, pointed out to our marketing department that the complainant claims he again received a prohibited mailing and which must not re-occur. We also confirmed he was already on all of our internal do not contact lists. The marketing department will again seek to identify and then contact any branch that *** have been involved in recent mailings to the customers geographic area, and they will order the branch to stop marketing to the complainant in any form. We sincerely hope that this matter will now be resolved and that the complainant will no longer receive unwanted communication/marketing.He is welcome to contact us at any time to address this issue again if it reoccurs and we will do everything we can for him.