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Business Profile

Manufactured Home Parts

Supply Chain Sources LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Manufactured Home Parts.

Complaints

Customer Complaints Summary

  • 11 total complaints in the last 3 years.
  • 4 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:04/26/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a Lifesmart Desktop Heater HT 1287 from Boscovs in ******** ** on 11/27/24. Within 3 months, the heating element stopped working.On 3/2/25, I sent an email to the company Supply Chain Sources @ ********************************************* They asked for information, which I supplied. On 3/10/25, ****** ******* informed me by email that a requisition for the heating element has been made. On 4/10/25, after 30 days has passed with no resolution, I sent another email to which they replied my request has been received and is being reviewed by their support staff. On 4/17/25, I sent another email which has gone unanswered.

  • Initial Complaint

    Date:03/25/2025

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Hello,I ordered a replacement control on February 18, 2025 for my Lifesmart Massage Chair model R8369. This requested was made via mail after looking at the instruction manual and speaking with customer service. My check# **** for amount of $120 was mailed to : Supply Chain Sources, *****************************************. I have called on three occasions about the item and my check and keep getting the " run around answers."

  • Initial Complaint

    Date:10/02/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Purchased: LifeSmart Heater HT1287 Seller: Best Buy Date Purchased: 10-14-23 Date Delivered: 10-20-23 Problem: Heater stopped heating spring of 2024. Contacted company on 9-2-24 via warranty directions on website (******************************************************) Had initial conversations with someone on their support team, they requested address information which I provided and then I never heard back. I continued to try to contact them 5 additional times over the next 3 weeks with no replies. I simply want them to honor the warranty or refund me the cost of the heater. Warranty info can be found at bottom of FAQ (***********************************************) Attached is my purchase info as well as our email thread.

  • Initial Complaint

    Date:07/05/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The product was purchased on May 25th, 2023 (2 rechargeable fans) thru a third party source. After reaching out to the other partry they said because the battery was not holding a charge I needed tor each out to the company directly. I did and they said they would see about if a new fan needed to be sent or the battery pack. Months went by and I head nothing back form them. I reached out to them again in May of this year. They asked for proof of purchase and I sent them all the info and each time in waiting for a response they would take weeks to reply back to me. I did everything on my part to provide all the information needed. Even when waiting for the response I emailed twice (Is anyone going to get back to me because this is what I went thru last year) They then respond you reached out a week after your proof of purchase is good for we are not helping. I could see if I had not actively for a year try to get help but this is horrible customer service even if they would have told me right away that this is expired but it took me continuously hounding them if they had even received my emails, were they going to anything? To just right me off is frustrating. *** even asked for a response recently on the rejection and nothing back. I just need some help on a resolution in on a fixed battery replacement fans something. I just need the fans, we live in a hurricane prone area if we loose power we are stuck, so we were preparing our emergency kits and this just sets us back.

  • Initial Complaint

    Date:06/03/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased this couch from ******* on January 5th, 2024. By April the console piece(one of the 6 pieces of the couch have broken. The reader light portion does not stay up on it's own anymore and the part where you put the cups caved right in when using my hand to push on that spot when trying to stand up from getting off the couch. This has a one year manufacturer warranty, so I reached out to them in the beginning of April to get this handled. I provided all required information and reached out again, ten days after sending the first request and was told that the overseas factory had to decide and it could take some time. We are now into June and I've reached out at least 3 more times in the last 2 weeks and have gotten ZERO response, even on my original ticket. I also have a video showing the problem, but am not able to upload it here. The same one I sent the company back in April!

  • Initial Complaint

    Date:03/11/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a 12" re-chargble fan for on 5/15/23. The fan stopped working 6 months later. I called several times with limited responses. Then in writing I submitted a claim with receipt for a refund. I have corresponded through email and have signed an exchange letter on 1/18/24.. This letter expired in 2 weeks with no replacement fan sent. The letter states I need to reapply for a NEW agreement. Since December 1, 2023- February 12, 2024 I have been informed in emails ; "due to high volume of request that have been received at this time, our parts department is taking longer than usual to fulfill your request. We appreciate your patience and understanding." I have been waiting 3.5 months for this replacement fan. I do not see any recourse but to get a refund from you. When you call their customer service number is reads LONE STAR CHEF and I have not been treated professionally on the phone, I have spent numerous hours calling and emailing with no resolution. I believe I have been patient and would like a refund of $89.99 plus *** tax $7.31 = $97.30

  • Initial Complaint

    Date:06/29/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    05/13/23 - Purchase Date I purchased 2 rechargeable fans (FGD-12C). Both units became defective within 1 month of use. I contacted support and was told that my product cannot be replaced or repaired. I can only be shipped parts to repair the units my self. Avoid this company and their products at any cost.

  • Initial Complaint

    Date:06/02/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a Lifesmart heater from Ocean State Job Lot in October 2022. I used it November, December and again late February into early march. Roughly 3 months. The fan broke and the heater became a fire hazard in the middle of the night- thankfully I noticed immediacy and cut power. I contacted the company with my original receipt and supplied them a video of the issue and everything else they asked for- explaining this was three (maybe 4 but highly unlikely) months of use. I was then told they replaced parts only which would be sent to me after diagnosing this issue via my video. I did not agree with this given the item lasted 3 months and seemed like a manufacturer issue. They offered the parts replacement or a one time exception in which I could pay to ship the heater to **********. I declined and they sent the replacement fan. However, I quickly learned I cannot access the fan and am told this on their very own products in bold letters as a warning: NO USER SERVIBLE PARTS. This makes their Warranty on parts only useless. How can a consumer replace a part that cannot be accessed by the consumer? I went back to the person I was speaking with, sent a photo and explained the situation further. They repeated their warranty and again offered for me to ship the heater across the country at my cost. This is a manufacturer issue. Its a fire hazard and the solution is send parts the consumer cannot replace.

  • Initial Complaint

    Date:04/07/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    LifeSmart Heater Model# KUH15-02 Serial # *********** I bought this ********************** heater 4 months ago and chose this brand because I have had other LifeSmart heaters that have lasted for years. After four months of use, when I turned it on it ran for a few seconds and then I heard a **** sound and then it started beeping. When plugged in and flipping the switch on the back, the unit continues to beep and there is no error code. The heater no longer works at all.When I contacted Supply Chain Source Technical Support I had to leave a voicemail message. They called me back and told me that my motherboard had gone out and I was to send them an email with my information and the heaters information. They were supposed to mail me a motherboard. I requested a tracking number, but never received one. I did not hear from them for 2 weeks after that, so I called them and had to leave another voicemail message. They called and said that the motherboard was on back order and that they would send me a new heater equal or greater value to the one that I have. The heater that I received was quite a bit smaller than the one I bought. It also cost less than the one I bought. The one I bought has an **** of $149, but I was able to get it on sale for $129. The **** of the one they sent has an **** of $129, but you can buy for it $108. I have enclosed photos of my receipt, the one you can buy for $108, and the two heaters sitting side-by-side. I told him that I still have the boxes for both heaters and I would be willing to send it back if they would be willing to send me a hater of equal or greater value. But when I emailed them back to let them know that I was not happy with what they sent me, I was told that the size doesnt matter. I then responded and explained that the six elements are not even the same length and the cost is different as well. I have not heard back for that from them yet and get a feel as if I am going to be ignored now.

  • Initial Complaint

    Date:02/28/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    bought a heater by this ** at the end of Oct 2022. Within three months it broken. Husband believes a fuse is bad. Has not opened the unit because the panels on the back say do not open manufacturer will send a new fuse. Some day??? but if we can't open the back and this does not fix the issue then what do we do?

Supply Chain Sources LLC is NOT a BBB Accredited Business.

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