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Business Profile

Convenience Store

AMPM

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Convenience Store.

Complaints

This profile includes complaints for AMPM's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

AMPM has 60 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    • AMPM

      6970 Brentwood Boulevard Brentwood, CA 94513

    • AMPM

      3310 Park Boulevard Oakland, CA 94610

    • AMPM

      36974 Fremont Boulevard Fremont, CA 94536

    • AMPM

      566 Hegenberger Road Oakland, CA 94621

    • AMPM

      3300 Hillcrest Avenue Antioch, CA 94531

    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:03/11/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I live very near this convenience store and have had an issue- with the employees- every time I have been there. The most recent incident- I stopped by via uber Friday, March 8 around 9:40 PM. The open sign was ablaze, the door was unclocked, and there were other customers in the store, as well as a large crowd of people gathered around the front doors- drinking and smoking marijuana, all within 10 feet of the doors. I recognized at least 2 of them as employees from my previous visits to the location- wearing plain cothes. Upon walking in, the woman behind the counter- who was wearing sweatpants and a t-shirt- muttered something inaudible in my direction. When I replied "I'm sorry, what?" She shouted "WE CLOSED!" I proceeded to suggest that she turn off the open sign, and lock the door. She then said "White boy better quit playin or imma spray him!" Though completely unsure of what she meant by that I replied "Go ahead. Spray me! This is a worthless excuse for a business!" She replied "GET OUT OR IMMA SPRAY YOU, WHITE F***** BOY!" While walking out the door, I flipped the woman off, as I had felt extremely offended and subject to racism. As I was walking toward my uber, A different woman- one from the crowd gathered outside- started shouting "WHITE BOY BETTER CUT IT OUT!" She began rousing her group, and the woman from behind the counter joined them at the door as the woman from the crowd began chasing me toward my car shouting, "FUCKING WHITE FAGGOT!" as I got into my uber, which fortunately was able to back out and leave before the crowd had a chance to gather around to block us in.-It is notable that ****** shows the business is open 24 hours.-In a previous incident, I walked in and heard the employee shouting, "SPEAK ENGLISH OR GET OUT!" I offered to the man to translate for him, and told the employee his message: "$15 on pump 4, please." As I grabbed my soda, I heard the employee say "White boy thinks he can walk in a tell me what to do." I then walked out.

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