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Business Profile

Smokehouse

Smokers-Mall.com

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:07/03/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Dear ***/ ******The order#******, placed at the end of April, 2023 still did not arrive on July 3rd.On May 1st, custumer service representative ***************** wrote in reply to my inquiry of May 27th, "Unfortunately, our shipping department couldn't locate your package,> as it seems that the package was lost or stolen on its way to you.> We are deeply sorry for the experience you had with order #******. We > realize the importance of quick delivery however, sometimes > uncontrolled situations may occur and we make all possible to solve > them to our customers' best.> In attempt to solve this issue our shipping department decided to > reship your order #****** immediately. New shipment will be sent within > 48 - 72 business hours. "The email from 6/3/2023 stated:New package was sent out to your address on June 2, 2023.Tracking numbers are available within 6 - 7 business days after the date when merchandise was shipped.We hope that your new package will be delivered safe and sound to you.We appreciate your patience and understanding! Should you have any more questions or need additional information please feel free to contact us.--Best regards,***************** The next email stated that the new tracking number will - and that was the last I heard from them.None of my emails were answered after that. They do not answer their phone and do not return the voice messages.I am very frustrated at this point. Please help.*****************************

Smokers-Mall.com is NOT a BBB Accredited Business.

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