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Business Profile

Bakery

Sheng Kee Bakery & Cafe

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Bakery.

Complaints

This profile includes complaints for Sheng Kee Bakery & Cafe's headquarters and its corporate-owned locations. To view all corporate locations, see

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Sheng Kee Bakery & Cafe has 2 locations, listed below.

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

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    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint type

    • Initial Complaint

      Date:07/31/2023

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased a 8'' fruit birthday cake at Sheng Kee Bakery ******** store on July 30, 2023, at 12:14 PM. The total amount spent was $42.95 paid by cash. Before I selected the birthday cake, I asked one of the staffs (there were two women staffs there) if the cake was made today 7/30, the answer was 'yes, it's made today'. Then I selected the fruit cake and paid for it. After got home, my family started to celebrate the birthday, we suddenly found one of the strawberries on the top of the cake was already moldy. The fruits stuffed in the middle layer of the cake also include strawberry. I was very much concerned about the freshness of the fruits Sheng Kee used and the food safety of the cake. So I decided to not eat the cake made with moldy fruits and toss it away. I need the full refund from the seller.

    Sheng Kee Bakery & Cafe is NOT a BBB Accredited Business.

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